Airbnb / Short-Term Rental Guest Communication & Operations VA (Full-Time)

We're a US-based short-term rental management company ( ---------- ) looking for a reliable, detail-obsessed VA to own day-to-day guest communication and operations support. You'll be the first point of contact for our guests and the person who keeps turnovers and calendars running clean.

What you'll do:

• Respond to guest messages and inquiries promptly and warmly (questions, check-in help, issue resolution)
• Coordinate cleaning turnovers and flag maintenance
• Manage reservations and keep calendars/listings accurate across channels
• Escalate anything urgent to the owner with a clear summary

Schedule: This is a fixed shift, Friday through Tuesday (days off Wednesday and Thursday), 3:30pm to 11:30pm US Eastern each day (roughly 4:30am to 12:30pm Philippine time), 40 hours per week. This includes weekends. Please only apply if you can reliably work these days and hours.

Tools we use (training provided, but familiarity is a big plus):

• Hospitable: our hub for guest messaging and reservations
• Turno: cleaning/turnover scheduling
• Airbnb, Vrbo, and ---------- : our listing channels
• Bonus if you've touched PriceLabs, RankBreeze, or Canva

What we need:

• Excellent written English. This is a guest-facing role, your writing is the product
• Experience with Airbnb/STR operations (Hospitable, Guesty, Hostaway, or similar a strong plus)
• Able to work our Friday-to-Tuesday, 3:30pm to 11:30pm US Eastern shift reliably (weekends included)
• Dependable, organized, and good at following a process exactly

This is a long-term role for the right person.

HOW TO APPLY (read carefully):
1. Start your reply with the word RIDGE so we know you read this.
2. In 2-3 sentences each: (a) Your experience managing guest messaging for STRs and which tools you've used. (b) Your experience coordinating cleaners/turnovers. (c) Confirm you can reliably work our schedule, Friday through Tuesday, 3:30pm to 11:30pm US Eastern, and note your current timezone.
3. Reply to this guest message as if you were us: "Hi, we're arriving around 2pm but check-in says 4pm. Any chance we can get in early? Also is there parking at the house?"

Applications that skip these steps won't be considered.