EXPERIENCED US BASED CAR RENTAL VIRTUAL ASSISTANT

ONLY EXPERIENED IN CAR RENTAL NEED TO APPLY!!!!!!

About Our Company

Major Moves Rentals is a growing private car rental company based in the Raleigh-Durham, North Carolina area. We specialize in providing reliable weekly and monthly vehicle rentals for rideshare drivers.

We are looking for a highly organized, dependable, resourceful, and experienced Virtual Assistant to help manage daily business operations, onboard renters, generate leads, and keep our rental vehicles booked.

We are NOT looking for someone who needs constant supervision. We want someone who takes initiative, follows through on tasks, and helps our business operate efficiently.

Job Responsibilities

1. GoHighLevel CRM Management (REQUIRED)

Our GoHighLevel system is already set up. You must know how to navigate and use the platform.

Manage incoming calls, text messages, and email s.

Organize contacts and update customer records.

Manage leads and rental pipelines.

Follow up with potential renters.

Track customer conversations and appointments.

Monitor existing automated messages and workflows.

Update application and rental statuses.

Maintain accurate customer information.

2. Renter Onboarding & Application Processing

You will be responsible for helping prospective renters complete the entire onboarding process.

Respond to rental inquiries and explain rental requirements.

Send rental applications and onboarding instructions.

Collect required renter information and documentation securely.

Coordinate driver's license and identity verification.

Gather required insurance information.

Ensure all required documents are submitted.

Prepare rental agreements for electronic signatures.

Follow up on incomplete applications.

Verify payment and deposit status through approved systems.

Coordinate rental pickup appointments.

Update onboarding progress in GoHighLevel.

Prepare completed applications for management approval before vehicle release.

3. GoldStar GPS Tracking

Navigate the GoldStar GPS tracking platform.

Monitor vehicle locations and tracking alerts.

Maintain vehicle tracking records.

Notify management of unusual activity or concerns.

Assist with monitoring vehicle status according to company policies.

4. Roamly Insurance Administration

Navigate Roamly or comparable insurance platforms.

Maintain organized insurance records.

Track policy expiration and renewal dates.

Assist with collecting required insurance documents.

Report coverage concerns to management.

Assist with administrative insurance-related tasks.

5. Lead Generation & Marketing

Find potential renters interested in weekly and monthly rideshare rentals.

Promote available vehicles on approved social media platforms.

Respond to Facebook and Instagram messages.

Follow up with interested prospects.

Assist with converting qualified leads into bookings.

Create basic Canva advertisements.

Research marketing opportunities to increase rentals.

Help minimize the amount of time vehicles remain unoccupied.

6. Rental Operations & Administrative Tasks

Track vehicle availability and rental schedules.

Monitor upcoming rental renewals.

Send payment reminders.

Organize rental contracts and customer files.

Maintain rental tracking spreadsheets.

Assist with maintenance scheduling.

Coordinate customer pickup and return appointments.

Maintain organized business records.

Complete assigned administrative projects.

Submit daily task updates and weekly progress reports.

Required Qualifications

Hands-on GoHighLevel experience is mandatory.

Previous virtual assistant or administrative experience.

Experience with customer onboarding and document collection.

Experience with lead generation and customer follow-ups.

Familiarity with GoldStar GPS tracking or similar fleet tracking software.

Familiarity with Roamly or similar vehicle insurance platforms.

Strong written and spoken English.

Proficiency in Google Sheets, Google Drive, and email management.

Excellent organizational and time-management skills.

Ability to multitask and work independently.

Reliable internet connection.

Strong attention to detail and confidentiality.

Preferred Experience

Previous experience working with a private rental car company, fleet management company, transportation business, or rideshare rental business is highly preferred.

What We Expect

We are looking for someone who is proactive, reliable, organized, and committed to helping our business grow.

You must be able to manage multiple renter applications, communicate professionally, complete assigned tasks, and provide regular updates without being constantly reminded.