Remote Lettings and Property Management Assistant

Celestial Globe North London (CGNL) is looking for a Lettings and Property Management Assistant to support our team while working from home. You will help manage enquiries, advertise properties, support tenants through move in and day to day tenancy matters, and keep landlords updated. The role requires clear communication, careful follow up and good knowledge of UK lettings and property management.
Working arrangement Remote, working UK hours (9:00 am to 6:00 pm).
Key responsibilities

• Prepare and publish accurate property listings on Zoopla and Rightmove, including descriptions, photographs, floor plans and key property details; check listings regularly and update availability, prices and status when instructed.
• Respond promptly to prospective tenant enquiries, arrange viewings with the relevant colleagues, follow up with applicants and help progress offers and tenancy paperwork.
• Coordinate the move in process, including referencing updates, tenancy documents, deposit administration, inventory and check in bookings, keys and clear instructions for new tenants.
• Help tenants after move in with practical questions, including how to register council tax, gas, electricity, water and broadband accounts; liaise with suppliers or the council where needed and follow up until issues are resolved.
• Log maintenance requests, gather the information and photographs needed, obtain quotes or arrange contractors as appropriate, schedule access, track progress and confirm completion with tenants and landlords.
• Keep landlords and tenants informed about repairs, delays, costs and next steps; flag urgent issues promptly to the property manager.
• Arrange check outs, inventories and end of tenancy cleaning; help gather evidence for proposed deposit deductions and communicate the outcome clearly.
• Track tenancy dates and assist with renewals, notices and other routine tenancy administration.
• Help arrange gas safety checks, EPCs, electrical and other required property documents or licensing where applicable, and keep records and reminders up to date.
• Assist with rent and client account administration, including checking payment records, following up on arrears, preparing information for landlord statements and escalating discrepancies.
• Maintain accurate property, landlord, tenant and contractor records; communicate with councils, utility providers, managing agents and freeholders when required; attend regular team meetings and report on open tasks.

What we are looking for

• Previous UK lettings or property management experience is essential, with a practical understanding of tenancy administration and tenant support.
• Confident written and spoken English, with a friendly and professional approach to tenants, landlords, applicants and contractors. Mandarin is an advantage.
• Strong organisation and attention to detail, with the ability to manage several cases, keep clear records and follow tasks through to completion.
• Comfortable using email , spreadsheets, property databases and online listing platforms; experience with Zoopla and Rightmove is useful.
• Able to work independently from home during UK working hours, communicate proactively with the team and recognise when an issue needs to be escalated.

How to apply
Please send your CV and a short cover letter to ---------- with the subject line “Remote Lettings and Property Management Assistant – Your Name”. Only shortlisted applicants will be contacted.
CGNL is an equal opportunity employer. Please tell us if you need any adjustments during the recruitment process.