Virtual Inside Sale Associate

GARDENS CARE SENIOR LIVING

Virtual Inside Sales Associate – Senior Living

Remote Position | Philippines

Position Title: Virtual Inside Sales Associate\
Location: Philippines – Remote\
Employment Type: Full-Time\
Work Schedule: U.S. Business Hours (Mountain and Pacific Time Zones)\
Department: Sales & Marketing\
Compensation: Performance-Based Bonus Structure

About Gardens Care Senior Living

Gardens Care Senior Living operates assisted living and memory care communities throughout the United States. We are dedicated to providing compassionate, personalized care while helping seniors and their families find the right living environment.

We are seeking a highly motivated, persuasive, and exceptionally organized Virtual Inside Sales Associate based in the Philippines to manage incoming sales inquiries, make outbound sales calls, schedule community tours, and guide prospective residents and their families through the sales process until successful move-in.

This is a results-driven sales position, not a traditional virtual assistant or customer service role.

The ideal candidate is a confident, enthusiastic salesperson with exceptional English communication skills, outstanding organizational abilities, and a proven track record of converting telephone inquiries into appointments and sales.

Primary Sales Objective

The Virtual Inside Sales Associate is responsible for converting prospective resident inquiries into scheduled community tours and supporting families throughout the admissions process to increase occupancy across Gardens Care communities.

Minimum Required Sales Performance: 75% of qualified inbound sales calls must convert into scheduled community tours.

Our preferred performance goal is 85% or higher.

The associate will be measured on completed tours, successful resident move-ins, follow-up effectiveness, and overall sales conversion performance.

Key Responsibilities

1. Inbound Sales Calls & Tour Conversion

• Professionally answer incoming telephone inquiries from prospective residents, family members, and referral sources.
• Establish immediate rapport and build trust with callers.
• Ask effective discovery questions to understand care needs, financial considerations, urgency, preferred location, and decision-making factors.
• Clearly communicate the benefits and unique advantages of Gardens Care assisted living and memory care communities.
• Use proven consultative sales techniques to motivate families to schedule tours.
• Confidently overcome objections related to pricing, timing, location, and competing communities.
• Create appropriate urgency while remaining compassionate and professional.
• Actively ask for the appointment and secure a confirmed tour date and time.
• Maintain a minimum 75% qualified inbound call-to-tour conversion rate.

2. Outbound Sales Calls & Lead Follow-Up

• Proactively contact new inquiries, referral agency leads, and prospective families.
• Respond to new sales inquiries within five minutes during assigned working hours.
• Make consistent outbound calls to prospects who have not yet scheduled tours.
• Follow up through telephone calls, email s, and text messages.
• Reengage older leads and families who previously expressed interest.
• Use effective sales techniques to overcome objections and advance prospects through the sales process.
• Prioritize high-intent leads and families with immediate placement needs.
• Maintain a structured follow-up system to ensure no qualified lead is overlooked.

3. Tour Scheduling & Coordination

• Schedule tours at the appropriate Gardens Care community based on each family's needs and preferences.
• Coordinate tour appointments with community Executive Directors and sales representatives.
• Send appointment confirmations, reminders, community addresses, and directions.
• Communicate relevant prospect information to community staff before each tour.
• Follow up with families who cancel or miss appointments to reschedule.
• Track scheduled tours, completed tours, and attendance rates.
• Work toward achieving a minimum 85% scheduled-tour attendance rate.

4. Post-Tour Sales & Move-In Conversion

• Contact prospective families within 24 hours after completing a community tour.
• Gather feedback and identify concerns or objections preventing families from moving forward.
• Maintain consistent communication with families throughout the decision-making process.
• Build trust and demonstrate the value of Gardens Care's personalized approach to senior living.
• Encourage timely decisions through professional and ethical sales techniques.
• Coordinate with community leadership to address pricing, availability, and care-related questions.
• Explain the admissions process, required documentation, deposits, and move-in timelines.
• Assist families with completing admission paperwork and outstanding requirements.
• Follow up on pending commitments and help expedite resident move-ins.
• Coordinate with community staff to ensure a smooth transition from initial inquiry through move-in.

5. CRM Management & Organization

• Manage assigned leads and sales opportunities using GoHighLevel (GHL).
• Accurately document meaningful telephone calls, email s, text messages, appointments, and follow-up activities.
• Maintain accurate sales pipeline stages and opportunity statuses.
• Create and manage daily follow-up tasks and reminders.
• Track lead sources, scheduled tours, completed tours, resident commitments, and successful move-ins.
• Identify stalled opportunities and proactively reengage prospective families.
• Ensure every active prospect has a documented next step and follow-up date.
• Prepare daily sales activity reports and weekly performance summaries.

6. Communication & Team Collaboration

• Communicate regularly with community Executive Directors and Gardens Care sales leadership.
• Notify appropriate staff when tours are scheduled or families are ready to commit.
• Coordinate admissions requirements with community personnel.
• Escalate clinical questions, pricing exceptions, and care-related concerns to authorized management.
• Maintain confidentiality of prospective resident and family information.
• Represent Gardens Care professionally, compassionately, and enthusiastically.

Required Qualifications

• Must reside in the Philippines and be available to work U.S. business hours.
• Exceptional spoken and written English with near-native fluency is mandatory.
• Clear, confident, polished, and professional telephone communication skills.
• Minimum two years of successful experience in inside sales, telephone sales, or appointment setting.
• Proven ability to convert telephone inquiries into scheduled appointments.
• Strong consultative selling, objection-handling, relationship-building, and closing skills.
• Outstanding organizational skills and attention to detail.
• Ability to manage multiple leads, appointments, and follow-up schedules simultaneously.
• Experience with CRM software; GoHighLevel preferred.
• Strong computer proficiency, including email , spreadsheets, calendars, and online communication platforms.
• Self-motivated, dependable, accountable, and capable of working independently.
• Reliable high-speed internet, professional headset, and quiet home office.

Preferred Qualifications

• Previous sales experience in assisted living, memory care, senior living, healthcare, or related industries.
• Experience communicating with U.S.-based customers.
• Familiarity with American culture and customer service expectations.
• Experience using GoHighLevel sales pipelines, workflows, and reporting.
• Demonstrated success meeting aggressive sales conversion targets.
• Experience helping customers navigate complex purchasing or enrollment decisions.

Performance Standards & Key Performance Indicators

Performance will be evaluated based on measurable sales results, consistent follow-up, and accurate CRM management.

| Performance Metric | Required Standard |
| ----------------------------------------- | ---------------------------- |
| Qualified inbound call-to-tour conversion | Minimum 75% |
| Preferred call-to-tour conversion | 85% or higher |
| New lead response time | Within 5 minutes |
| Tour confirmations | 100% |
| Scheduled-tour attendance rate | Target 85% or higher |
| Post-tour family follow-up | Within 24 hours |
| Active lead follow-up compliance | 100% |
| CRM documentation | 100% |
| Daily sales activity report | Required |
| Move-in support | Through successful admission |

Call-to-Tour Conversion Definition: Conversion is calculated using qualified, unique inbound sales inquiries and confirmed tour appointments. Duplicate calls, vendor inquiries, existing-resident service calls, and unrelated inquiries are excluded.

Performance-Based Compensation & Bonus Structure

Gardens Care offers performance-based sales incentives designed to reward successful tour attendance, resident move-ins, and achievement of monthly sales conversion goals.

Monthly Bonus Schedule

| Performance Achievement | Bonus Amount (USD) |
| ------------------------------------------------ | ------------------ |
| Each qualified, completed community tour | $10.00 |
| Each successful resident move-in | $25.00 |
| Monthly call-to-tour conversion of 75%–84.99% | $100.00 |
| Monthly call-to-tour conversion of 85% or higher | $200.00 |

Bonus Eligibility Requirements

1. Completed Community Tour Bonus – $10.00

• The prospective resident or family must physically attend a scheduled community tour.
• The associate must have been responsible for securing or scheduling the tour.
• The completed tour must be documented in GoHighLevel.
• Cancelled appointments, no-shows, and duplicate tours do not qualify.

2. Successful Resident Move-In Bonus – $25.00

• The prospective resident must successfully move into a Gardens Care