Part-Time Automotive Call Center Representative

Part-Time Automotive Call Center Representative - **ONLY APPOINTMENT SETTERS NEED APPLY

Remote | U.S. Central Time Hours | Automotive Appointment Setting

POSITION OVERVIEW

We are looking for a dependable, professional, and personable Part-Time Call Center Representative to join our automotive marketing team.

Our company works with automotive dealerships throughout the United States. Your primary responsibility will be speaking with customers and setting appointments for participating dealerships.

This is a long-term, remote, work-from-home position requiring a commitment of approximately 2–3 hours per day during U.S. Central Time (CST) hours.

Spanish-speaking applicants are strongly encouraged to apply and receive higher compensation.

PRIMARY RESPONSIBILITIES

Make and/or receive calls related to automotive dealership campaigns

Speak professionally and confidently with customers

Follow company-provided call scripts and procedures

Answer basic customer questions using provided campaign information

Encourage customers to schedule dealership appointments

Accurately schedule appointments

Enter customer information and call results into our CRM

Document calls accurately

Follow up with customers when required

Maintain a friendly and professional attitude on every call

The primary objective of this position is simple:

Provide excellent customer service while converting customer interest into dealership appointments.

SCHEDULE & TIME COMMITMENT

This is a part-time position requiring approximately 2–3 hours per day, Monday through Friday.

Hours will fall within U.S. Central Time (CST) business hours.

Depending on business and campaign needs, your daily hours may be:

Worked together in one block, OR

Spread throughout the day

Some weeks may require the hours to be distributed differently based on call volume and campaign needs.

Saturday Availability

Occasionally, approximately 1 hour on Saturday may be required when needed.

Saturday work is not necessarily required every week.

Flexibility, reliability, and punctuality are important for this position.

COMPENSATION

English-Speaking Call Center Representative

$250 USD per month

Bilingual English/Spanish Call Center Representative

$360 USD per month

To qualify for the bilingual compensation level, you must be able to comfortably and professionally communicate with customers in both English and Spanish over the telephone.

Spanish proficiency may be verified during the interview process.

WHAT WE ARE LOOKING FOR

We want someone who is:

Comfortable speaking with customers on the telephone

Friendly and personable

Confident and professional

Able to build rapport quickly

Able to follow a script without sounding like they are reading

Comfortable asking customers for the appointment

Persistent without being overly aggressive

A good listener

Able to think and respond appropriately during live conversations

Reliable and punctual

Detail-oriented

Comfortable using a computer and CRM

Able to work independently from home

Coachable and willing to improve

Previous experience in call centers, appointment setting, customer service, automotive BDC, telemarketing, or sales is preferred but not required.

We are willing to train the right person.

LANGUAGE REQUIREMENTS

Strong spoken English is REQUIRED.

You must be able to communicate clearly and professionally with U.S.-based customers.

Spanish

Spanish is a PLUS and receives higher compensation.

Applicants applying for the bilingual position should be comfortable carrying on a complete customer conversation in Spanish—not simply speaking basic or conversational Spanish.

WORK-FROM-HOME REQUIREMENTS

You must have:

Reliable high-speed internet

Reliable computer

Quality headset with microphone

Quiet work environment

Minimal background noise during customer calls

Ability to consistently work your assigned hours

TRAINING

Training will be provided on:

Automotive campaigns

Call scripts

Appointment-setting procedures

CRM usage

Customer handling

Call documentation

Appointment expectations

We provide the systems, scripts, and procedures. We expect the successful candidate to learn quickly, accept coaching, and consistently apply what they have been taught.

HOW TO APPLY

Please include:

A brief introduction about yourself.

Your previous call center, customer-service, appointment-setting, automotive, BDC, telemarketing, or sales experience.

Your level of spoken English.

Whether you speak Spanish and your level of Spanish proficiency.

Confirmation that you can commit to approximately 2–3 hours per day during U.S. Central Time hours.

Confirmation that you understand the hours may sometimes be worked in one block or spread throughout the day.

Confirmation that you can occasionally work approximately 1 hour on Saturday when needed.

Applicants selected for the next stage may be asked to provide a short voice recording and participate in a live interview.

We are looking for someone interested in a stable, long-term part-time position who will take their schedule and responsibilities seriously.