Talent & Development Specialist

Role Summary

PawPay is a growing company focused on delivering innovative financial solutions for the veterinary industry. As our team continues to expand, we are looking for a creative, organized, and proactive Learning & Development (L&D) Specialist who can take ownership of our employee training programs, learning materials, and professional development initiatives. We are looking for someone who is not only an experienced trainer but also a strong content creator, researcher, and LMS administrator who can independently develop engaging learning experiences.

Key Responsibilities

Training Material Development & Content Creation
Learning Management System (LMS) Administration
Training Facilitation & Employee Development
Research & Learning Program Improvement
Training Administration & Coordination
Others to follow

Qualifications

At least 2 years of professional experience as a Trainer, Training Specialist, Learning & Development Specialist, or similar role.
Hands-on experience creating training materials is mandatory, including presentations, instructional guides, e-learning modules, and assessments.
Practical experience using and administering a Learning Management System (LMS) is mandatory. Experience with TalentLMS, Moodle, Docebo, or similar platforms is acceptable.
Proven experience facilitating training sessions, preferably in a remote or virtual work environment.
Strong research skills, with the ability to independently gather, validate, and organize information into effective learning materials.
A creative eye for visual design, presentation layout, and engaging educational content.
Familiarity with training administration, including scheduling, attendance tracking, progress monitoring, reporting, and documentation.
Excellent written and verbal English communication skills.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Proficiency in Microsoft PowerPoint, Google Slides, Canva, Google Workspace, and other content creation tools.
Ability to work independently, proactively communicate updates, and collaborate with cross-functional teams.
Must be available to conduct training, onboarding, and coordination meetings during assigned PST working hours.

Preferred Candidate

We’re looking for someone who is:

Experience in BPO, SaaS, fintech, insurance, customer service, or other fast-paced industries.
Experience developing structured onboarding programs and employee certification pathways.
Familiarity with instructional design principles, such as ADDIE, Bloom's Taxonomy, or adult learning methodologies.
Experience using AI-powered content creation and research tools such as ChatGPT, Claude, Gamma, or similar platforms.
Basic video editing, graphic design, or interactive course creation experience.
Experience conducting training needs analysis (TNA) and measuring training effectiveness.
Experience supporting leadership development, compliance training, and employee engagement initiatives.
What we're looking for:

We are looking for someone who can take ownership of the L&D function rather than simply facilitate training sessions.

Our ideal candidate is:

Creative: Can transform ordinary training content into engaging and visually appealing learning experiences.
Resourceful: Comfortable researching unfamiliar topics and independently developing learning materials.
Organized: Can manage training calendars, LMS assignments, attendance, deadlines, and reports without constant supervision.
Proactive: Regularly provides updates, identifies potential issues early, and follows through on commitments.
Confident Trainer: Comfortable conducting live virtual sessions and engaging employees with different experience levels.
Tech-Savvy: Familiar with digital learning platforms, collaboration tools, and AI-assisted content creation.
Dependable: Available during agreed working hours and responsive to training requests and team coordination.

If you’re someone who thrives in a results-oriented, entrepreneurial environment and wants to grow quickly, this is the right place for you.