Office manager

OFFICE MANAGER – WORK FROM HOME

We are an established and growing service company looking for an experienced Office Manager / Call Centre Manager to take responsibility for our existing office operation and help us improve, organise and grow it.

Minimum 5 years’ call centre experience is essential.

You will be responsible for:

• Managing and supervising office/call centre staff
• Answering calls and converting/closing leads
• Managing CRM, jobs and customer follow-ups
• Staff rostering and timesheets
• Recruiting and sourcing new staff
• Monitoring staff performance and productivity
• Improving office systems and procedures
• Helping optimise the overall operation of the business

We are looking for someone who has:

• 5+ years call centre experience
• Previous management/supervisory experience
• Excellent communication and sales skills
• Strong leadership and staff-management ability
• Experience with CRM systems
• Strong organisational and problem-solving skills
• Ability to work independently and take ownership
• Experience improving systems and increasing efficiency

This is not simply an answering-phone position. We need someone experienced who can take control of a running office, identify weaknesses, implement better systems and help us build a highly efficient team.

Work from home.
Long-term position with an established service business.