Office call answering and data entry

CALL CENTRE / DATA ENTRY – WORK FROM HOME

We are looking for an experienced and reliable person to join our busy service company.

Minimum 3 years’ call centre/customer service experience required.

Your role will include:

• Answering incoming customer calls
• Taking accurate customer and job information
• Data entry and updating our CRM
• Booking and managing jobs
• Following up customers and leads
• Communicating with staff and technicians
• General office administration

You must have:

• Minimum 3 years’ relevant experience
• Excellent spoken and written English
• Strong communication and customer service skills
• Fast and accurate data-entry skills
• Good computer and CRM skills
• Ability to multitask in a busy environment
• Strong problem-solving skills
• Ability to think independently, use initiative and find solutions rather than waiting to be told what to do
• Reliable, organised and professional attitude

We are looking for someone sharp, confident and switched-on who can communicate professionally with customers and work independently.

Work from home | Long-term position