Influencer Outreach & Customer Support Specialist – Full-Time (40h)

About Valberg Commerce

Valberg Commerce is a growing eCommerce company based in Dubai, working with international brands to deliver outstanding online shopping experiences. We believe in building strong relationships, creating engaging content, and finding new ways to connect brands with their audiences.

About the Role

We are looking for a proactive and detail-oriented Influencer Outreach & Customer Support Specialist to join our remote team.

Your main responsibility will be identifying and contacting influencers through social media, building relationships, and encouraging them to create videos featuring our products or collaborate with us through commission-based partnerships.

You will actively reach out to potential influencers through our social media channels, introduce our products, explain collaboration opportunities, and help build a network of creators who can promote our products to their audiences.

In addition to influencer outreach, you will support our eCommerce customer service operations by handling customer inquiries and assisting with everyday support tasks.

We are open to both Part-Time (20 hours/week) and Full-Time (40 hours/week) applicants.

Responsibilities

• Influencer Outreach & Collaborations
• Identify suitable influencers and content creators across relevant social media platforms.
• Reach out to potential influencers through Instagram, TikTok, and other social media channels.
• Introduce our products and communicate potential collaboration opportunities.
• Encourage influencers to create videos featuring our products.
• Establish commission-based partnerships with influencers who are interested in promoting our products.
• Follow up with creators, maintain relationships, and coordinate ongoing collaborations.
• Track outreach activities, responses, agreements, and collaboration progress.
• Research new opportunities to increase brand awareness and product visibility.
• Help improve outreach strategies and identify creators who align with our products and target audiences.

Customer Support

• Respond to customer inquiries via email, live chat, and social media using our ticketing software.
• Track and monitor customer orders.
• Assist customers with shipping updates and delivery issues.
• Process returns, refunds, and exchanges according to company policies.
• Review discount codes and vouchers when appropriate.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions accurately within our support platform.
• Collaborate with team members to improve customer experience and internal processes.
• Use translation tools such as DeepL to communicate with customers in different languages when required.

What We're Looking For

• Excellent written and spoken English.
• Strong communication skills and confidence when approaching people online.
• Previous experience in influencer outreach, social media, sales, customer support, or eCommerce is an advantage.
• Comfortable initiating conversations and following up with potential collaborators.
• Creative mindset with an understanding of social media trends and content creators.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote environment while staying organized and accountable.
• Confident using AI and productivity tools, including ChatGPT and DeepL.
• Reliable internet connection and a professional work environment.

Nice to Have

• Experience with Instagram, TikTok, or other social media platforms.
• Experience working with influencers, affiliate programs, or commission-based partnerships.
• Experience with Shopify.
• Experience using help desk platforms such as Gorgias, Zendesk, Freshdesk, or similar.
• Familiarity with eCommerce products, online shopping, and social commerce.
• Additional language skills are a plus but not required.

What We Offer

• Fully remote position.
• Flexible working options: Part-Time (20 hours/week) or Full-Time (40 hours/week).
• An international and supportive team.
• Opportunities to learn new skills and grow within the company.
• A dynamic work environment where your ideas and initiative are valued.
• The opportunity to help build influencer partnerships and contribute directly to product visibility and sales.

How to Apply

If you enjoy social media, building relationships, and discovering creative ways to promote products, we'd love to hear from you.

Please send us:

• Your CV/Resume.
• A short introduction about yourself.
• Your preferred working model (Part-Time or Full-Time).
• Your earliest possible start date.
• Your expected hourly or monthly compensation.

Join Valberg Commerce and help us grow our influencer network while delivering excellent experiences to our customers.