Operations Coordinator

We are looking for a reliable, organized, and detail-oriented Operations Coordinator to join our team in a long-term role.

This position is ideal for someone who enjoys staying organized, communicating with customers, managing follow-ups, solving routine problems, and helping daily operations run smoothly.

We are looking for someone who takes responsibility for their work, pays attention to detail, follows through on commitments, and can become increasingly independent over time.

Position Details

• Initial schedule: 25-30 hours per week
• Initial working days: Monday–Saturday, 5 hours per day
• Future schedule: Planned transition to 40 hours per week
• Working hours: Scheduled within the 9:00 AM–6:00 PM U.S. Eastern Time window, Monday through Saturday as applicable
• Starting pay: $3.50 per hour
• Long-term opportunity
• Paid training provided
• Performance-based bonus opportunities
• Opportunity for professional growth and advancement

The role will begin with an initial 25-hour weekly schedule, with the plan to transition to full-time hours as business needs and performance allow.

Responsibilities

• Customer Service & Communication
• Respond to customer inquiries professionally and clearly.
• Handle routine customer calls, texts, and follow-ups.
• Collect and maintain accurate customer information.
• Help customers with routine questions and requests.
• Recognize when an issue needs to be escalated.

Lead Management & Follow-Up

• Respond to new leads in a timely manner.
• Follow up with leads who have not responded.
• Keep lead information organized and updated.
• Track follow-ups so opportunities are not missed.
• Maintain accurate records of lead activity.

Scheduling & Operations Support

• Assist with scheduling and booking coordination.
• Communicate scheduling information to customers.
• Help manage routine scheduling changes according to established procedures.
• Keep operational information accurate and organized.
• Follow up on outstanding scheduling matters.

Administrative & Organizational Tasks

• Perform data entry and maintain organized records.
• Manage daily administrative tasks.
• Track assigned work, deadlines, and follow-ups.
• Use Trello to manage tasks and operational workflows.
• Use Google Workspace and other company systems.
• Follow established procedures and standard operating procedures (SOPs).

Daily Accountability & Reporting

• Complete a daily checklist.
• Submit an end-of-day (EOD) report each working day.
• Report completed work, customer and lead activity, outstanding tasks, and issues requiring attention.
• Keep Trello tasks updated.
• Communicate important updates and blockers promptly.

Independent Problem-Solving

• Handle routine responsibilities independently when authorized.
• Review available instructions and SOPs before asking questions.
• Use sound judgment when prioritizing work.
• Ask for guidance or approval when a situation falls outside established procedures.

Requirements

• Good written and spoken English.
• Good communication and customer-service skills.
• Very organized and detail-oriented.
• Reliable, consistent, and responsible.
• Able to follow instructions and established procedures.
• Comfortable learning new software and systems.
• Able to manage multiple tasks and follow-ups.
• Able to work independently while recognizing when to ask for guidance.
• Professional and respectful when communicating with customers and team members.
• Previous virtual assistant, customer service, administrative, or operations experience preferred.

Training will be provided on company systems, workflows, and procedures.

Initial 30-Day Evaluation Period

The first 30 days will be an Initial 30-Day Evaluation Period focused on training, learning the company's systems, and evaluating overall performance.

During this period, we will evaluate:

• Reliability and attendance.
• Communication and professionalism.
• Quality and accuracy of work.
• Ability to follow instructions and SOPs.
• Organization and follow-through.
• Initiative and problem-solving.
• Ability to learn and work increasingly independently.

Continued engagement and future compensation reviews will depend on performance and the needs of the business. Pay & Performance-Based Growth

The starting rate is $3.50 per hour during the initial 30-day evaluation period.

Performance reviews may take place at the following milestones:

| Review Milestone | Potential Hourly Rate |
| Initial 30 days | $3.50 |
| 30-day review | $4.00 |
| 90-day review | $4.25 |
| 6-month review | $4.50 |
| 9-month review | $4.75 |
| 12-month review | $5.00 |

Important: These are potential rates associated with performance-review milestones, not guaranteed pay increases.

Reaching a milestone does not automatically qualify someone for a raise. Increases must be earned through demonstrated reliability, quality of work, communication, organization, follow-through, initiative, adherence to procedures, and the ability to handle responsibilities successfully.

Our philosophy is simple: Time makes you eligible for a review; performance earns the raise.

Performance-based bonus opportunities may also be available.

Career Growth

We want to build a long-term team and provide opportunities for people who demonstrate strong performance, reliability, and increasing responsibility.

Advancement will depend on demonstrated ability, performance, business needs, and readiness for greater responsibility.

How to Apply

Please include the following in your application:

1. A summary of your previous virtual assistant, customer service, administrative, or operations experience.
2. The software and tools you have experience using.
3. Your current internet speed.
4. Your computer or laptop specifications.
5. The days and hours you are available to work within the 9:00 AM–6:00 PM U.S. Eastern Time window, Monday through Saturday.
6. A 60–90 second voice recording introducing yourself and briefly describing your relevant experience.

Start your application with: "READY TO WORK"

Applications that do not follow the instructions may not be considered.

We are looking for someone interested in a stable, long-term opportunity who is ready to learn, take ownership of their responsibilities, and grow with the role.