Shopify Product Listing & Customer Support

We are a high-ticket eCommerce brand selling premium designer lighting. We have been operating successfully for over 5 years and are growing fast. We are hiring a reliable, patient, and detail-focused Virtual Assistant to handle with product listing and customer service as core skill, and Google Sheets as supporting skills. This is a long-term role for someone who values accuracy, calm communication, and consistent execution. Performance bonuses are available.

Key Responsibilities

• Product Research & Listing Management. You will research, create and update product listings, write clean titles and descriptions, ensure specifications and images match perfectly, and fix inconsistencies before customers see them.
• AI Tools (ChatGPT / Gemini). You will use AI tools to draft and refine product content and customer replies while strictly following brand tone and internal guidelines.
• Customer Support (Chat, Email , Voice). You will handle customer inquiries with a professional, premium tone, resolve issues carefully, maintain clean follow-ups, document everything properly, and handle occasional voice calls with customers.
• Supplier Coordination. You will communicate with suppliers about availability, specifications, and timelines and relay accurate updates internally and to customers.

Skills and Experience Required

• 3 to 9 years of experience in eCommerce or customer service, with Shopify experience required.
• Strong written English with a professional, calm tone and clear spoken English for voice calls.
• High attention to detail, strong patience, and the ability to handle repetitive, accuracy-focused work.
• Experience with product listings and basic SEO, Canva for simple designs, ChatGPT or Gemini for content and support tasks, and Google Sheets for tracking and data updates.
• A process-driven mindset and comfort working with checklists and SOPs.

This role is not for people who

• Rush work
• Has low attention to detail
• Does not like supervision. (Timetracker)

Compensation

• Competitive base pay based on experience.
• Performance bonuses tied to accuracy, reliability, and results.

How to Apply (Follow Exactly)

• A short cover letter explaining why you fit this role.
• A short voice recording in English (30 to 60 seconds) introducing yourself and describing your experience with customer support or Shopify.
• Confirmation that you have a dedicated computer and your internet speed.
• A picture of a star.
• Your earliest possible start date.
• Join a growing premium eCommerce brand and become a core part of our operations team.

Applicants with AI written cover letters shall be less preferred over others.