Service Coordinator/Admin Assistant

Hiring Housekeeping Services Coordinator - Immediate start

Rapidly growing housekeeping business servicing the short-term rental industry on the Gold Coast, Brisbane and Tweed in Australia. Fast-paced and friendly environment with a quality assurance focus.

Overview

• Remote work
• Full Time
• Weekly payments
• Available to take shifts including weekends.
• Main link between customers and on-site team
• Using systems and procedures coordinates the entire operation.
• Work directly with local Operation Manager/Supervisor
• Possibility of growing within the team

What are we looking for?

• Experience working remotely from the Philippines for business in Australia, USA or Canada.
• Experience in the hospitality or property service industry.
• Highly organised, diligent, and consistent.
• Attention to detail and thorough.
• Comfortable using and creating systems and processes to help managing workload.
• Procative and decisive.
• Judgment and sense of urgency.
• Multitasker with the ability to prioritize urgent tasks, important tasks and nice to do tasks.
• Communicating efficiently using instant messaging platforms and tools
• Fast learner.
• Able to receive feedback and improve.
• Able to work independently and with a high degree of accuracy.
• Skillfull user of digital platforms and tools.

How will you help?

1.Managing Cleaning Bookings
-Using a platforms to enter bookings and manage tasks schedule, ensuring that nothing is missed.
-Making sure that cleaners don't have overlapping schedules.
-Providing a clear overview of what's next to clean, who's available to clean, and who can cover other tasks as needed.

• Adding notes or scheduling tasks for special requests

-Creating property profiles and updating systems

2.Monitoring tasks
-Communicating with cleaners to ensure property is ready before check-in time.
-Reporting clients if there are maintenance issues needing urgent attention.
-Diligent follow-up on quality assurance processes.
-Ensure after clean photo report is complete.
-Enter completed task reports on customers platforms.

3. Managing Quality Assurance Processes

• Ensure cleanings are done to the established standard
• Diligent follow-up and resolution of Service Failure management process
• Check after-clean photos to detect if there are conditions that must be corrected by the

cleaners

• Flagging and handling situations that may affect smooth operation and impact guest experience

4.Providing a 360 degrees Customer Service (Guests - Customers - Cleaners)
-Promptly reply to cleaners' queries providing guidance and relevant information.

• Attend to customer’s inquiries and requests, investigating to understand the scope of the request and provide an accurate response.

-Communicate with cleaners and customers, making sure property is ready for guests before check-in time.

5.Providing Admin Support
-Manage different systems making sure all are aligned and functional.
-Basic bookkeeping/accounting - Make sure all invoices are paid.
-Basic Social Media Management / Digital Marketing.
-Search for cleaning contractors and manage on-boarding process.
-Estimate suppliers orders.
-Manage a variety of projects, research and maintain data for the development and
improvement of operational processes.

What you need?

• Desktop computer or laptop
• High speed, reliable internet connection.
• Back-up power source or the ability to go somewhere else in the event of a blackout.
• Mobile phone suitable for apps and downloading/uploading images and videos
• Headset

What is next?

To apply please complete the form below along with applying on Onlinejobs.ph. Candidates who contact us directly will not be considered.

----------

We will contact a shortlist in the next 2 weeks. Good luck!

MyCleanBnb Team