Sales & Growth Operator – U.S. Cleaning Company

About Neatify

Neatify is a growing residential and commercial cleaning company serving Cincinnati, Ohio and Northern Kentucky in the United States. We are building a modern, systems-driven home-service company and are looking for a highly motivated sales professional who can grow with us into a larger operating role.

This is NOT a traditional virtual assistant position.

We are initially looking for someone who can take ownership of our sales pipeline: respond to leads quickly, make sales calls, understand customer needs, provide quotes using our systems, follow up consistently, handle objections, reactivate previous opportunities, and turn qualified leads into booked cleaning jobs.

Over time, a high-performing candidate may take responsibility for increasingly larger parts of Neatify's day-to-day operations, including customer communication, scheduling, cleaner coordination, recruiting support, partnerships, lead-generation initiatives, and operational decision-making. The long-term goal is to find someone who can become a trusted operator within the company while the founder remains involved in strategy, oversight, and major decisions.

What you'll initially be responsible for

• Responding quickly to inbound leads
• Calling and communicating with U.S. customers
• Running discovery/sales conversations
• Preparing quotes using Neatify's pricing and systems
• Handling price objections professionally
• Following up with unclosed quotes until a clear outcome is reached
• Reactivating older leads and opportunities
• Accurately recording activity and outcomes in our CRM
• Identifying and testing practical ways to generate additional qualified opportunities
• Learning Neatify's services, standards, pricing, and sales process

Who we're looking for

You should be confident speaking with American customers and have excellent spoken and written English. Previous experience selling services to U.S. customers is strongly preferred.

Experience with a U.S. residential cleaning company or another home-service business (moving, HVAC, landscaping, roofing, pest control, property management, etc.) is highly preferred. Experience with BookingKoala or similar booking/CRM systems is a major plus.

More importantly, we're looking for someone who takes ownership, thinks independently, follows up without being reminded, is comfortable being measured by results, and wants an opportunity to grow with a company rather than simply complete assigned administrative tasks.

Compensation

This position will initially be performance-based: $40/week base (10 hrs/week) + 5% commission on eligible closed bookings. Growth opportunities available.

If you take ownership of a lead and perform the sales work that results in a confirmed booking, you earn 5% of that booked sale. This can include inbound, referral, reactivated, or other qualified leads requiring sales work.

Customers who book independently without your involvement do not generate commission.

If you successfully close a legitimate booking and the job is later lost because of a Neatify fulfillment issue outside your control, your earned sales commission will not be taken away.

We want compensation to reward results rather than hours spent appearing busy. As Neatify grows and the successful candidate assumes greater responsibility, the role and compensation structure may grow with it.

Schedule

You must have reliable availability overlapping U.S. Eastern Time when customers and leads need responses. This is initially a flexible, part-time, results-oriented role rather than a traditional fixed 40-hour workweek.

How to apply

Please answer the following in your application:

Describe your experience selling to U.S. customers. What exactly were you selling?
Have you worked for a residential cleaning company or another U.S. home-service business? Describe your responsibilities.
Have you used BookingKoala? If not, which CRM, scheduling, or booking platforms have you used?
Give us actual examples of your previous sales performance if available: leads handled, close rate, appointments booked, revenue generated, etc.
A homeowner receives a $325 cleaning quote from Neatify and says, "Another cleaner quoted me $240. Why should I choose you?" Briefly explain how you would respond.
Imagine you were responsible for helping a U.S. cleaning company generate more qualified opportunities without increasing paid advertising spend. What would you test first?
What hours can you reliably be available in U.S. Eastern Time?
Confirm that you understand the initial compensation structure is $40/week base (10 hrs/week) + 5% commission on eligible closed bookings.
What are you hoping your role could grow into over the next 1–2 years?
Important: Please include a link to a 60–90 second voice or video recording introducing yourself and briefly answering this scenario: A homeowner tells you our $325 cleaning quote is too expensive because another cleaner offered $240. Respond as though you are speaking to the customer on the phone.

Applications without the requested answers and recording may not be considered.

We are looking for someone interested in building a long-term working relationship and earning greater responsibility through demonstrated performance.