Client Onboarding, Support & Video Assistant

Reinyom Digital Marketing is a done-for-you social media service for small businesses. We don’t just post. We plan your presence. We are looking for a reliable, friendly assistant to help new clients get set up, answer their questions, and create short videos that show people how our service works.

What you will do:

Welcome new clients and walk them through connecting their accounts and linking their approval chat
Answer client questions by email and chat using our help guides
Follow up with clients who have not finished setup
Record and edit short screen-recording tutorials (for example, how to sign up, connect your accounts and approve a post), with clear captions
Edit short videos, add captions and cut them to the right length for social media
Keep a simple log of client questions and issues, and flag anything unusual to me
Help with other light admin tasks as needed

What we are looking for:

Excellent written English (clear, warm, professional)
Experience in customer support, onboarding, or virtual assistant work
Experience editing short videos (CapCut, Canva, DaVinci Resolve or similar) and recording screen tutorials (Loom, OBS or similar)
Comfortable with Telegram , email , and online tools; quick to learn new ones
Dependable, detail-oriented, and honest about what you do not know
Able to work some hours that overlap with US Mountain time

You will get written instructions and examples. You will not need access to any client’s passwords or payment details, and we never ask clients for them.

To apply, please send:

A short note about your support experience
A link to one video you have edited or a tutorial you have made
Your answer to this question: a client says they are stuck connecting their Facebook page. What do you ask them first?