Operations Manager- Real Estate Experience is a MUST

Role Overview
We are a fast-growing, high-performance US Real Estate team looking for an experienced Operations Manager / Integrator who thrives on creating order, driving execution, and building scalable systems.

You will serve as the backbone of our business—managing daily operations, holding the team accountable, optimizing systems, and keeping KPIs on track so leadership can focus on high-level growth. You will ensure nothing falls through the cracks across the entire pipeline, from lead generation all the way through to closing.

⚠️ MANDATORY REQUIREMENT:

Minimum 3 years of US Real Estate Operations experience is required. Applications without US real estate experience will not be considered. You must thoroughly understand the function and workflow of each key role within a US real estate team, including Acquisition, Disposition, Transaction Coordination (TC), Inside Sales (ISA), and Agent support.

Key Responsibilities
Team Leadership & Accountability:

Support, manage, and empower VAs and operations staff.
Conduct daily check-ins and weekly accountability meetings to drive team performance.
Track team productivity, create detailed Standard Operating Procedures (SOPs), and lead onboarding for new team members.

Operations & Systems Management:

Manage and optimize CRM systems, workflows, and automations.
Build and maintain accurate operational trackers and ensure consistent data integrity across systems.
Proactively identify operational bottlenecks and deploy immediate solutions.

KPI & Performance Tracking:

Monitor and analyze daily, weekly, and monthly metrics (lead flow, appointments, contracts signed, pipeline status).
Maintain real-time reporting scoreboards and present key operational insights to leadership.

Project Management:

Lead cross-functional initiatives, managing deliverables, timelines, and priorities.
Act as an active problem solver who resolves operational roadblocks before they impact the business.

Real Estate Transaction & Pipeline Support:

Support and refine end-to-end transaction workflows.
Facilitate seamless cross-departmental coordination across Agents, ISAs, TCs, Acquisitions, and Dispositions to maximize client experience and drive sales growth.

Qualifications & Requirements
Must-Haves
Experience: 3+ years of direct experience in US Real Estate operations (brokerage, investment team, or high-volume real estate group). Roles may include Operations Manager, Transaction Coordinator, Dispositions, Executive Assistant, or Acquisitions.

Domain Knowledge: Complete end-to-end understanding of US real estate transaction lifecycles and departmental functions.
Team Management: Proven track record of managing and leading remote teams effectively.
Communication: Exceptional, fluent written and spoken English.
Mindset: Proactive problem solver, process-driven, calm under pressure, detail-oriented, and confident holding team members accountable.

Software Proficiency
CRMs & Sales Tools: Follow Up Boss (highly preferred) or HubSpot.

Operations & Productivity: Google Workspace (Docs, Sheets, Drive), Microsoft Excel.

Project Management: Asana, ClickUp, or Trello.

Communication: Slack, Zoom.

Nice-to-Haves / Plusses
Experience with real estate lending, cash offers, or real estate investment/wholesaling operations.