Virtual Assistant for Car Rental Business TURO

Turo Virtual Assistant – Guest Support & Fleet Operations

Midpoint Auto Group is looking for a reliable, organized virtual assistant to help manage our Turo rental fleet in Dallas–Fort Worth, Texas. We need someone who responds quickly, follows through, and provides excellent customer service.

Responsibilities

• Respond promptly and professionally to guest messages through Turo.
• Manage booking inquiries, trip extensions, pickup instructions, and return reminders.
• Monitor upcoming trips, active rentals, and late returns.
• Coordinate with our local team to ensure vehicles are clean, ready, and available.
• Track tolls, mileage, fuel charges, and eligible reimbursement requests.
• Review trip photos and organize documentation for damage claims or disputes.
• Update vehicle listings, calendars, and pricing as directed.
• Maintain accurate spreadsheets and provide daily updates on outstanding issues.
• Escalate a ---------- , breakdowns, and urgent guest concerns to management.

Requirements

• Excellent written and spoken English.
• Previous virtual assistant or customer service experience.
• Turo or car rental experience strongly preferred.
• Strong attention to detail and ability to manage multiple trips at once.
• Comfortable using Google Sheets, Excel, and online platforms.
• Reliable computer, stable internet, and a backup connection.
• Dependable attendance and responsiveness throughout your scheduled shift.

Schedule and Pay

Full-time and part-time opportunities working Texas/U.S. Central Time hours. Please include your evening and weekend availability. Pay will depend on experience and qualifications.

How to Apply

Use “TURO VA” as your application subject and include:

1. Your résumé and a short introduction.
2. Your relevant Turo, rental, or customer service experience.
3. Your available working hours in U.S. Central Time and preferred full-time or part-time schedule.
4. Your expected hourly rate in USD.
5. A short sample reply to a guest who says: “My trip ends in an hour, but I need to keep the car until tomorrow. What should I do?”

We’re looking for someone interested in a long-term role who takes ownership of their work and keeps our guests and team informed.