Social Media Community Manager (Comments, DMs, Engagement) - US Brand

HeartStamp is a US greeting card and gifting brand. We are hiring one full-time contractor to own everything that comes back to us on social: comments, DMs, mentions, reviews, and group conversations. You are not making the content. You are the voice replying to it, and the voice showing up in other people's comment sections.

WHAT YOU WILL DO

• Reply to comments and DMs across Instagram, TikTok, Facebook , Pinterest, Reddit, X, and YouTube
• Answer first-line customer questions and route order or billing issues to the right person
• Comment early and in our voice on posts from the creators and communities our customers already follow, and build our follow lists
• Use our card art and animated GIFs as comment assets where it fits naturally, never as a sales pitch
• Help grow our own community spaces and show up helpfully in groups we do not own
• Report weekly on what people are saying, what is working, and what the product team should know

WHAT WE NEED

• 2+ years managing community, engagement, or social customer care for a consumer brand
• Near-native written English. You will be writing publicly for a US audience, on your own, many times a day
• Strong knowledge of American pop culture and internet humor: celebrity and entertainment news, fashion, music, reality TV, ---------- s, and trends. Most of our customers are in their 20s, 30s, and 40s
• You can write a funny reply, not just a safe one
• Real hands-on platform knowledge, especially TikTok, Instagram, and Facebook Groups
• Sound judgment under pressure. You can tell the difference between a joke, a complaint, and a fire
• Experience with at least one social or care tool (Sprout, Hootsuite, Later, Agorapulse, Zendesk, Gorgias, or similar)
• Reliable high-speed internet and a quiet space for calls

SCHEDULE

• Approx 45 hours per week
• At least 4 hours of daily overlap with US Eastern Time (GMT -4) (11am to 3pm EST)
• Light weekend monitoring on a rotation, roughly 60 minutes per day

WHO THIS IS NOT FOR

• Someone who needs a script for every situation
• Someone who wants to be a content creator first and a responder second
• Someone who copy-pastes ChatGPT into comment boxes

TERMS
This is an independent contractor role paid monthly in USD. No 13th month pay or benefits. Performance review at 90 days.

TIMELINE Applications close Wednesday, August 12, 2026 at 11:59pm EST. Start date is Monday, August 17, 2026. We move fast on purpose, so please apply only if that start date works for you.

TO APPLY
Send cover letter & resume to ---------- social media handles would also be great. Any samples of your work would be awesome. Be prepared to provide minimum of 2 senior level references that you reported to . Please do not send a generic cover letter. If we select you for pre-interview we'll send you a Typeform questionnaire that takes about 15-20 min to complete. The questionnaire tells us far more, and we read every response.