Customer Success & STR Operations Specialist – Full Time

UPDATE: The position at ---------- has now been filled, however we will be looking at further candidates for other roles in the near future; first from those that have already applied, and then from updates we receive.

We're looking for someone to join BetterSTR as a full-time, long-term member of our team.

BetterSTR provides software and technology for short-term rental owners and property managers. We also operate our own portfolio of 11 short-term rental properties.

This is a varied role combining customer support, customer success, short-term rental operations, content creation and administration. We're looking for someone intelligent, friendly, creative and proactive who can gradually take ownership of these areas rather than waiting to be told every individual task.

Your responsibilities will include:

• Monitoring our Tawk.to live chat and helping BetterSTR customers
• Learning our products and helping customers with setup and troubleshooting
• Following up customers interested in our products
• Creating short Loom how-to videos
• Updating our knowledge base, including taking new screenshots and writing instructions
• Creating Facebook posts and other simple customer content
• Learning Hospitable and helping manage our 11 short-term rentals
• Responding to guest messages and booking enquiries
• Helping guests with check-in and property questions
• Coordinating routine property/maintenance issues as you become trained
• Identifying recurring problems and suggesting ways we can improve our support and documentation

You don't need to know BetterSTR or every tool before starting — we will train you.

Experience with SaaS/customer support, Airbnb/short-term rentals, Hospitable, Tawk.to, Loom, Canva or similar tools is an advantage.

Excellent written and spoken English is essential. You must also be comfortable recording your voice/screen for customer tutorial videos.

This position requires 40 hours per week and includes scheduled afternoon/evening hours in the Philippines to provide coverage while our New Zealand team is offline. Your exact regular shift will be agreed before employment.

During quiet periods on live chat, you'll work on customer follow-ups, our properties, documentation, tutorials and content. This is an active working shift rather than an on-call position.

We're looking for someone who wants a stable, long-term position and can grow into greater responsibility as they learn the business.

HOW TO APPLY

Start your application with the words BETTER GUESTS so we know you've read the full listing.

Tell us:

A little about yourself and your relevant experience.
Any customer support or short-term rental experience you have.
Whether you've used Hospitable, Tawk.to, Loom, Canva or similar tools.
Your current employment situation and whether you're available for a dedicated full-time role.
Your computer/internet setup.
Why this particular position interests you.

Finally, please include a 60–90 second Loom video introducing yourself. Tell us about yourself and briefly explain something you've learned recently.

We're not looking for a perfect video — we want to see how clearly and naturally you communicate.

Salary: US$1,000–$1,200/month depending on experience. Paid training. Salary review as responsibilities increase.