Real Estate Customer Support Executive (Manage Direct Mail Orders)

We’re looking for a Customer Support Executive to join the REsimpli team and provide fast, helpful support to our customers & manage direct mail orders.

Hours: 9:00 AM – 5:00 PM ET
Type: Full-Time

Key Responsibilities:

• Respond to REsimpli users via live chat and assist with any questions or support queries
• Understand customer issues, troubleshoot problems, and provide clear solutions
• Assist customers with Direct Mail orders, including order questions, proofs, changes, cancellations, and tracking
• Escalate technical or complex issues to the appropriate team and follow up when needed
• Coordinate with internal teams and vendors to resolve customer issues
• Other support related tasks

Requirements:

• Excellent written and verbal English communication skills
• Basic design/image editing skills on Canva/Photoshop
• Strong customer service and problem-solving skills
• Ability to manage multiple live chat conversations and tasks efficiently
• Previous SaaS or customer support experience is a plus
• Must be available to work 9:00 AM – 5:00 PM Eastern Time

To Apply
Share your CV/resume along with a brief introduction video highlighting your customer support experience and familiarity with Canva/design editing.