SALES FOLLOW-UP SPECIALIST – SMS / CHAT

About the Role

We are looking for a results-driven Sales Follow-Up Specialist to reconnect with potential customers who started their online purchase but did not complete checkout. Your goal is to understand their concerns, answer questions, overcome objections, and confidently guide them toward completing their purchase.

This role is ideal for someone who is proactive, customer-focused, and comfortable asking for the sale through SMS, chat, and other written communication channels.

Key Responsibilities
Follow up with potential customers who abandoned their checkout.
Identify purchasing concerns and address objections related to pricing, timing, trust, and product value.
Answer customer questions and clearly communicate product benefits.
Use persuasive, personalized messaging to encourage purchase completion.
Conduct consistent follow-ups with interested prospects.
Manage multiple customer conversations efficiently.
Record interactions, objections, follow-ups, and sales outcomes in the CRM.
Identify recurring customer concerns and share insights with management.
Follow established sales processes and brand communication guidelines.
Qualifications
Excellent written English, grammar, and conversational communication skills.
Previous experience in chat sales, SMS sales, inside sales, lead conversion, appointment setting, e-commerce, or customer retention.
Strong persuasion, negotiation, and objection-handling skills.
Comfortable asking customers to complete a purchase.
Ability to build trust and communicate naturally without relying entirely on scripts.
Experience with CRM systems and managing multiple conversations is an advantage.
Highly organized, responsive, reliable, and results-oriented.
We are looking for candidates who can demonstrate real sales ability, consistent follow-up, and a strong focus on conversion.

How to Apply
To be considered, please submit BOTH of the following:

Your updated resume highlighting your relevant sales and customer communication experience.
An introduction video discussing your relevant experience, sales achievements, persuasion and objection-handling skills, and how you would convince an interested customer to complete an abandoned purchase.

Important: Applications submitted without BOTH an updated resume and an introduction video will NOT be considered.

If you have the communication skills, initiative, and sales mindset to convert opportunities into results, we encourage you to apply!