Team Lead
Confidential employer
Full Time l EST l 40 hours a week
What You'll Do:
Ratio: 10 clients = 10 VAs
Manage day-to-day performance of a group of VAs (across specific client accounts).
Monitor attendance, timeliness, and client satisfaction using Clockify/Apploye and client feedback.
Conduct weekly check-ins with VAs to provide feedback, coaching, and support.
Facilitate training sessions to address recurring errors and skill gaps.
Serve as first point of escalation for VA performance concerns and client-related issues.
Foster a positive team culture that balances accountability with growth and development.
Perform other related or ad-hoc tasks outside regular duties as may be assigned from time to time.
Lead quarterly VA feedback surveys and integrate findings into performance reviews.
Build and maintain a knowledge base (best practices, SOPs, training decks).
What We’re Looking For:
Proven experience as a Team Leader or Ops Supervisor
Proven expertise in Project Management
Excellent leadership and time management skills
Strong knowledge of tools like ClickUp, Slack, Zoom, etc.
Experience managing remote teams in a fast-paced environment
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