Shopify E-Commerce Operations & Automation Assistant

I’m looking for a proactive, tech savvy E-Commerce Operations & Automation Assistant to help manage the day tod ay backend operations of my natural skincare brand.

I already have a graphic designer who will be creating website graphics and other visual assets, as well as a Klaviyo specialist handling email marketing. You’ll work alongside them and help make sure everything is properly implemented, connected, tested, and running smoothly.

Responsibilities

Shopify Store Management

• Update products, collections, pricing, descriptions, images, and inventory
• Make routine website updates and page changes
• Upload and implement graphics provided by our graphic designer
• Set up promotions, discount codes, bundles, announcement bars, and seasonal updates
• Manage and troubleshoot Shopify apps
• Test the website regularly on desktop and mobile
• Identify broken links, app conflicts, checkout issues, or other problems

ManyChat & Automation

• Build, manage, and optimize ManyChat flows
• Set up Instagram comment-to-DM automations
• Create keyword triggers, lead capture flows, follow-ups, tags, and customer journeys
• Connect ManyChat with Shopify and other tools when needed
• Look for repetitive tasks within the business that can be automated

Website Optimization

• Review customer behavior using tools such as Microsoft Clarity
• Review heatmaps and customer session recordings
• Identify areas where customers may be dropping off or getting confused
• Recommend and implement smaller CRO improvements
• Help improve product pages and the overall customer journey

App & Tech Management

• Manage the apps connected to our Shopify store
• Research and recommend apps when we need new functionality
• Make sure existing apps are configured correctly
• Identify unnecessary or duplicate apps/subscriptions
• Troubleshoot integrations between platforms

General E-Commerce Operations

• Help prepare the website for product launches and promotions
• Coordinate with our graphic designer and Klaviyo specialist when website/email assets need to be implemented
• Perform basic QA before launches
• Provide a simple weekly update on completed tasks, issues discovered, and recommended improvements

Ideal Candidate

You should be:

• Experienced with Shopify
• Experienced with ManyChat
• Comfortable working with Shopify apps and integrations
• Familiar with basic e-commerce CRO and customer journeys
• Comfortable using analytics/behavior tools such as Microsoft Clarity
• Detail-oriented and organized
• Able to troubleshoot problems independently
• Comfortable learning new software
• Proactive rather than waiting for instructions for every small task

Bonus experience: Shopify theme editing, basic HTML/CSS, Zapier/Make, Meta integrations, TikTok Shop, subscription apps, quizzes/product finders, and landing-page builders.

Most Important

I’m not looking for someone who only completes a checklist of tasks.

I want someone who can learn how the business operates, spot opportunities to improve or automate processes, bring recommendations to me, and then help implement them.**

When applying, please send:

1. Your experience managing Shopify stores
2. Examples of ManyChat automations you've built
3. Shopify apps/integrations you're experienced with
4. An example of a process you've automated for another e-commerce business
5. Your hourly rate or preferred monthly rate
6. How many hours per week you're available

Please start your application with “CARMEN” so I know you read the full description.