Remote Luxury Vacation Rental Operations Manager Vacation Rental Operations / Exec. Assistant

Full-Time | Long-Term | U.S. Company | Working U.S. Eastern Time
TO BE CONSIDERED FOR THE ROLE YOU MUST HAVE CO-HOST EXPERIENCE IN SEVIERVILLE, TN AND SEND A MESSAGE WITH A MAJOR LOCAL ATTRACTION AND YOUR PREFERRED PMS IN THE SUBJECT LINE.
We are a self-managed vacation rental company operating luxury cabins in the Great Smoky Mountains of Tennessee. We are looking for a highly dependable, organized, and proactive remote team member who can help manage day-to-day vacation rental operations and serve as an executive assistant.

This is not a basic virtual assistant position. We are looking for someone who can gradually take ownership of operational issues, make sound decisions, follow problems through completion, and reduce the amount of day-to-day involvement required from the owners.

Responsibilities

• Manage guest communication before, during, and after stays
• Handle guest complaints, service-recovery situations, and urgent issues professionally
• Coordinate cleaners, maintenance technicians, handymen, and other vendors
• Monitor turnovers and property readiness
• Track maintenance issues and repairs through completion
• Assist with check-ins, check-outs, reservation issues, disputes, claims, and reviews
• Help manage Airbnb/VRBO-related operational issues
• Maintain SOPs, records, schedules, documentation, and operational follow-ups
• Monitor inventory and property needs
• Handle owner requests and administrative tasks
• Proactively identify unresolved issues and ensure they are completed
• Provide clear reporting and updates to ownership
• Exercise independent judgment when appropriate rather than escalating every routine decision

Qualifications

• Exceptional written and spoken English
• Strong critical-thinking and problem-solving skills
• Professional hospitality/customer-service mindset
• Highly organized with strong attention to detail
• Comfortable working independently and managing multiple priorities
• Able to communicate professionally with guests, cleaners, vendors, and ownership
• Reliable computer, internet connection, and appropriate remote-work setup
• Must be available to work primarily during U.S. Eastern Time
• Flexibility to respond appropriately when urgent operational situations arise

Preferred Experience

Experience in any of the following is especially valuable:

• Airbnb Support
• Airbnb Trust & Safety
• Airbnb Resolutions, AirCover, Claims, or Escalations
• Airbnb Luxe
• Quality Assurance, training, or team leadership
• Professional short-term rental or luxury vacation rental management
• Hospitality operations
• Vacation rental guest services
• Smoky Mountains / Sevier County, Tennessee vacation rental experience

We are particularly interested in candidates who understand that vacation rental operations require ownership, urgency, judgment, and follow-through. The goal is not simply to pass problems along—the goal is to help solve them.