Virtual Assistant - Customer Service Coordinator

Sunflower Childcare Substitutes is seeking a dependable, personable, and highly organized part-time Customer Service Coordinator to support our partner childcare centers.

This role is the main point of contact for centers requesting substitute coverage. We’re looking for someone who speaks clear, fluent English, communicates confidently by phone, email , and text, and provides warm, professional service—even when plans change quickly.

You should be down to earth, responsive, and comfortable handling urgent requests while keeping clients informed.

Schedule: Monday–Friday, part-time, with assigned hours within our 6:00 AM–6:00 PM Eastern Time coverage window. All schedules and communications use Eastern Time.

Responsibilities

Monitor incoming center requests and respond promptly by phone, email , and text.

Acknowledge staffing requests immediately and let centers know their needs are being addressed.

Ensure requests are submitted through the official request form and clarify missing information.

Pass complete, accurate request details to the Scheduling Coordinator.

Keep centers informed about coverage progress, confirmed assignments, cancellations, and replacements.

Coordinate with the Scheduling Coordinator before communicating staffing confirmations.

Follow up with centers when coverage remains unfilled or their needs change.

Complete intake and setup for newly signed centers.

Maintain accurate center contact information, profiles, notes, and tags.

Document conversations and follow through on questions or concerns.

Provide friendly, professional customer service and build strong relationships with partner centers.

Qualifications

Excellent spoken and written English; C2-level proficiency or equivalent.
Clear, easy-to-understand phone communication and strong listening skills.
Strong customer service experience and a calm, helpful approach.
Excellent organization, follow-through, and attention to detail.
Ability to prioritize urgent needs and work independently.
Comfortable using email , text, Slack, Google Meet, Avionté, and other digital tools.
Experience in staffing, scheduling, or childcare is a plus.

Requirements

Your own computer with Microsoft Windows 11 or newer.
Reliable electricity & high-speed internet and the ability to use Google Meet.
A quiet, dedicated workspace suitable for client calls.
Willingness to review training videos, learn our systems, and follow established procedures.
Dependable availability during your assigned hours.

To Apply

1. Submit your resume through this posting. Please do not contact the company directly.

2. Include a one-minute introduction video explaining your customer service experience and why you would be a good fit. Voice recordings are not accepted.

3. Complete the Culture Index Survey here [ ---------- ]

If we move forward with your application, you will receive an email with next steps. Thank you!