Team Leader / Office Start-up Lead – BPO Customer Service (up to ₱40,000/month, Clark Office-based)

About HK 24-BPO

HK 24-BPO is a fast-growing customer service outsourcing company serving cross-border e-commerce brands. We partner with Amazon and Shopify sellers across smart electronics, smart home, wearables, and audio product categories. Backed by our proprietary AI + human customer service system, we deliver reliable, high-quality support to customers around the world. We are now expanding our office-based team in Clark, Pampanga, and looking for a strong Team Leader / Office Start-up Lead to help us build and manage the local team from the ground up.

About the Job

We are hiring an office-based Team Leader in Clark, Pampanga (Angeles City area). This is not a remote position - you will play a key role in supporting the start-up and daily operations of our local office, including recruitment support, team onboarding, attendance management, daily supervision, performance tracking, and coordination with the China management team. This role is ideal for someone with BPO team leader experience who is organized, hands-on, and comfortable helping a new office grow from the early stage.

What You'll Do:

• Help set up and support the daily operation of the Clark office
• Assist with local recruitment, screening, interviews, and onboarding of customer service agents
• Manage daily attendance, schedules, shift arrangements, and basic team discipline
• Supervise customer service agents and ensure daily work targets and quality standards are met
• Provide coaching, guidance, and support to agents on performance, communication, and SOP compliance
• Monitor daily productivity, quality, and response performance
• Prepare daily / weekly team reports for the management team
• Help build and improve local office processes, SOPs, and team rules
• Coordinate closely with the China management team on staffing, performance, and operational priorities
• Support team culture building and maintain a professional office environment

What You Bring:

• 2+ years of experience as a Team Leader, Supervisor, Senior Agent, or similar role in a BPO / customer service environment
• Experience in recruitment, onboarding, or office administration is a strong plus
• Strong people management and communication skills
• Good English communication skills, both written and verbal
• Highly organized, responsible, and able to manage daily office operations independently
• Comfortable working in a start-up environment where processes are being built
• Able to solve problems quickly and work with remote management teams
• Experience with e-commerce, Amazon / Shopify support, smart home, electronics, or technical customer service is a plus
• Based in or willing to relocate to Clark / Angeles City, Pampanga

What We Offer:

• Competitive salary: ₱35,000 – ₱40,000 per month, based on experience
• Office-based position in Clark / Angeles City — stable, professional work environment
• A key leadership role in building a new local office and team from the ground up
• Opportunity to grow into Operations Manager / Site Lead as the team expands
• Comprehensive initial training and onboarding (fully funded by us)
• Double pay on public holidays and additional bonuses
• Be part of a fast-growing company combining AI tools with human customer service expertise

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Location: Clark, Pampanga (Angeles City) - Office-based
Language Requirements: English
Time Type: Full time
Hours: 48 hours per week