Bilingual Spanish Customer Service

Bilingual Spanish Customer Service/ Client Retention | Full-Time | Weekly Pay

We are hiring a bilingual (English and Spanish) Customer Service Virtual Assistant to support licensed Medicare agents and agencies. You will be the main point of contact for members with active policies and newly enrolled clients. Your job is to make sure every member feels supported, informed, and confident in their coverage after the sale.

This role combines customer service and client retention and with proactive follow-up. You will speak with seniors and their families by phone, text, and email in English and Spanish, so patience, warmth, and clear communication are essential.

We are not looking for freelancers managing multiple jobs. This is a full-time, long-term opportunity for someone seeking stability, structure, and growth.

RESPONSIBILITIES

Welcome newly enrolled members after their policy is sold and answer basic questions
Complete 7-day check-ins to confirm members received their welcome packet and member ID card
Complete 30-day check-ins to make sure members are settled, satisfied, and using their coverage
Run scheduled follow-ups and relationship touchpoints with active policyholders
Handle inbound member calls, texts, and email s professionally
Guide members to the right contact for carrier, billing, pharmacy, or provider questions
Flag concerns, cancellation risks, or service issues to the licensed agent right away
Ask for reviews and referrals when appropriate
Keep accurate notes and follow-up schedules in the CRM
Make sure no member falls through the cracks

WHAT WE’RE LOOKING FOR

Fluent spoken and written English and Spanish (required)
Neutral to minimal accent suitable for U.S. phone calls
Warm, patient, and professional communication style, especially with seniors
Strong problem-solving skills and a service-first mindset
Highly organized and consistent with follow-ups
Able to handle sensitive conversations calmly
A self-starter who takes initiative
Reliable internet connection and a quiet work environment
Full-time availability (no side jobs)
Long-term commitment

STRONGLY PREFERRED

Medicare, health insurance, or healthcare background (a huge plus)
Familiarity with Medicare Advantage, Medicare Supplement, or Part D plans
Customer service, client retention, or account management experience
Experience with GoHighLevel or a similar CRM

WHAT WE OFFER

Weekly pay
100% remote work
Long-term, stable placement
Clear expectations and structured support
Opportunity to grow into leadership or higher-responsibility roles

HOW TO APPLY (FOLLOW INSTRUCTIONS EXACTLY)
Step 1: Record voice recording on Vocaroo in Spanish introducing yourself and describe any customer service, insurance, or healthcare experience you have.
Step 3: Attach your resume.
Step 4: Use the subject line “Bilingual Client Retention - [Your Full Name]”

Incomplete applications will not be reviewed.