Virtual Patient Coordinator – Phone Support & Booking

Our Fisiomed mobile clinic is looking for a reliable, organized, and patient-focused Virtual Assistant to support our mobile clinic remotely.

The primary responsibility is to answer incoming calls, assist patients with their inquiries, and schedule appointments through Jane. The VA will also post initial assessment information in our internal group so clinicians can claim leads and ensure patients are booked with the appropriate provider.

Responsibilities:
Answer incoming calls and assist patients with their inquiries.
Collect required patient and appointment information.
Schedule and manage appointments in Jane.
Post initial assessment details in the internal group.
Monitor clinician lead assignments and coordinate bookings.
Ensure patients are scheduled with the appropriate clinician.
Maintain accurate and confidential patient information.
Communicate clearly and professionally with patients, clinicians, and the Fisiomed team.

Schedule & Compensation:
Monday–Friday: 8:00 a.m.–6:00 p.m. Pacific Time
Payment: Bi-weekly
This is a remote position with a consistent weekday schedule.

Requirements & Skills:
Previous experience as a Virtual Assistant, receptionist, medical receptionist, or customer service representative.
Excellent spoken and written English.
Strong communication, organization, and attention to detail.
Comfortable speaking with patients by phone.
Experience with scheduling software; Jane experience is an asset.
Reliable internet connection, quiet workspace, and professional headset.
Ability to work independently and follow established procedures.
Strong understanding of privacy and confidentiality.
Ability to commit to the required schedule.
Training & Support

Training will be provided on our phone system, Jane, and internal processes. System access will be limited to the information and tools required for the role.

How to Apply:

Please include the following with your application:

1. A brief introduction
2. Relevant work experience
3. Confirmation of your availability for the required schedule
4. Desired hourly rate
5. Details about your internet connection and home-office setup
6. Experience with Jane or similar scheduling platforms

We’re looking for someone dependable, professional, organized, and compassionate who can become a consistent first point of contact for our patients.