NOW HIRING: Remote Hotel Operations Manager

Position: Hotel Operations Manager
Location: 100% Remote
Employment Type: Full-Time
Industry: Boutique Hotels & Hospitality

About Us

We are a growing hospitality company managing multiple boutique hotel properties. Our focus is on delivering exceptional guest experiences through technology, efficient operations, and personalized service.

We are seeking an experienced, proactive, and highly organized Remote Hotel Operations Manager to oversee daily hotel operations, supervise our virtual team, and ensure consistent service quality across all properties.

Key Responsibilities

Hotel Operations

Oversee daily operations across multiple hotel properties remotely.

Manage reservations, check-ins, check-outs, and guest communications.

Coordinate housekeeping, maintenance, and room readiness.

Resolve operational issues quickly and independently.

Develop and improve standard operating procedures (SOPs).

Team Management & Quality Control

Supervise virtual assistants and guest support staff.

Monitor employee attendance, productivity, and performance.

Review guest conversations for professionalism, accuracy, and response times.

Conduct regular quality-control checks.

Coach employees, identify performance issues, and ensure accountability.

Guest Experience

Oversee guest communications across Airbnb, ---------- , Expedia, and other platforms.

Handle guest complaints, refunds, and escalations.

Monitor online reviews and improve guest satisfaction.

Identify recurring issues and implement long-term solutions.

Technology & Automation

Manage hotel operations using Cloudbeds PMS.

Utilize AI tools and automation to improve productivity.

Improve workflows and eliminate repetitive administrative tasks.

Monitor reservations and communication systems.

Reporting & Accountability

Submit daily operational reports to ownership.

Track housekeeping, maintenance, guest complaints, and unresolved issues.

Monitor team performance and operational KPIs.

Ensure all assigned tasks are completed on time.

Qualifications

Minimum 3 years of hotel operations or hospitality management experience.

Experience managing remote teams.

Excellent written and spoken English.

Strong leadership and problem-solving abilities.

Experience with Airbnb, ---------- , Expedia, or similar platforms.

Familiarity with property management systems.

Ability to work independently and manage multiple priorities.

Preferred Qualifications

Cloudbeds PMS experience.

Boutique hotel or vacation rental management experience.

Familiarity with PriceLabs and guest messaging automation.

Experience using ChatGPT and AI tools for hotel operations.

Who We're Looking For

We need a manager who takes ownership, not someone who waits for instructions.

The ideal candidate is proactive, detail-oriented, organized, and comfortable holding team members accountable.

This is a management position, not a guest messaging or general virtual assistant role.

How to Apply

Please provide:

Your resume.

Your hotel operations management experience.

The number of properties or rooms you have managed.

Your experience supervising remote employees.

Your experience with Cloudbeds and other hotel software.

Your expected monthly salary in USD.

A brief explanation of how you would improve operations across multiple hotels.

Start your application with "Guest Experience First" to confirm you have read the complete job description.

We are seeking a reliable, long-term operations leader who can grow with our hospitality company.