Customer Service Virtual Assistant (UK Property Company) - Fast Replies, Full Training

We are a growing UK property company looking for a full-time Virtual Assistant to be the first point of contact for the residents living in our properties, and to keep everything moving behind the scenes.

No property experience needed. We will train you fully, step by step. What matters most is that you reply fast, care about getting the details right, and enjoy helping people.

WORKING HOURS
Monday to Friday, 9am to 5pm UK time (currently 4pm to 12am Philippine time, and 5pm to 1am from late October to March).

WHAT YOU WILL DO

• Reply to resident messages on WhatsApp and our team inbox, quickly and politely
• Log maintenance issues with photos and clear details in our tracker
• Book handymen and contractors, arrange times with residents, and follow up until each job is done
• Send welcome messages, house rules and documents for e-signing when new residents move in
• Chase signatures, replies, meter readings and payments
• Keep our spreadsheets and trackers up to date
• Send a short plan at the start of each day and a report at the end of each day

WHAT WE ARE LOOKING FOR

• Customer service experience (chat or email support, call centre, hospitality, retail or similar)
• Very fast replies during working hours. This is the most important part of the job.
• Strong attention to detail: right name, right address, right document, every time
• Good written and spoken English, and comfortable making phone calls to UK contacts
• Organised, follows up without being reminded, and happy to learn new tools
• Reliable internet with a backup (mobile data), backup power, and a quiet place to work

TRAINING
Full training on all our systems (Microsoft 365, WhatsApp Business, ClickUp and more) with walkthroughs and weekly check-ins. You do not need to know these tools already.

HOW TO APPLY
Start your application with the words "Fast Reply" so we know you have read this, followed by a short summary of your customer service experience. Shortlisted applicants will be invited to an interview.