Customer Support & Lead Assistant for US Claims Firm (Work From Home, US Hours)

About us
We are a US public adjusting firm helping homeowners and businesses get every dollar they deserve from their insurance companies after storm damage. Our team fights for the little guy against big insurance. We are growing fast and need hungry, sharp people.

What you'll do

• Respond to Facebook Messenger inquiries within ---------- minutes (we give you the exact scripts)
• Qualify leads: collect name, phone, property address, damage details
• Flag hot leads to our team immediately
• Build contact lists of property managers and HOAs (we show you how)
• Follow up with prospects who didn't respond (3-touch sequence, scripted)
• Reply to comments on our Facebook ads
• Send a short end-of-shift report every day

What you need

• Excellent written English — this is non-negotiable
• Reliable high-speed internet AND a backup plan for brownouts
• Available to work US Central 9:00 AM – 5:00 PM (that's 10:00 PM – 6:00 AM Philippine time)
• Experience with Facebook pages, customer support, or lead follow-up is a big plus
• Coachable, fast, hungry. We can teach skills — we can't teach hunger.

Pay & terms

• $4–7 USD per hour based on experience and English level
• Full-time, 40 hours/week, long-term — we're hiring 3 people who grow with us
• Paid weekly via Wise
• Paid trial week to start

How to apply (read carefully)
1. Send a 1-minute voice recording introducing yourself and telling us why you'd crush this role.
2. Tell us about your internet setup and backup power.
3. Applications without the voice recording will not be reviewed.

We reply to strong applicants within 48 hours.