CRM & Client Relations Specialist

Our client is looking for the following virtual assistant:

About My HealthMatrix

My HealthMatrix is a Las Vegas-based health, wellness, and longevity center focused on helping people optimize their health, improve performance, and age better. We combine advanced wellness technology, personalized strength training, recovery therapies, and a holistic approach to health to help our clients feel and perform their best.

We're looking for a highly organized, proactive, and personable Virtual Assistant to help manage our daily operations, client communications, lead follow-up, and marketing support.

This is an ideal role for someone who is tech-savvy, detail-oriented, and comfortable taking ownership of tasks without constant supervision.

Key Responsibilities

CRM & Lead Management

Manage and maintain our GoHighLevel CRM, including pipelines, contacts, tags, tasks, and follow-ups.

Respond promptly to incoming leads via phone, SMS, email , and social media.

Follow up with prospects and convert inquiries into booked consultations, tours, and introductory experiences.

Build, manage, and troubleshoot basic GoHighLevel workflows, forms, calendars, and email /SMS automations.

Keep lead records organized and ensure no opportunities fall through the cracks.

Scheduling & Customer Service

Manage calendars, appointments, confirmations, and rescheduling.

Handle incoming and outgoing calls professionally.

Provide warm, responsive customer service to prospective and existing clients.

Send appointment reminders and follow up with no-shows or unresponsive leads.

Social Media & Marketing Support

Schedule and publish social media content.

Monitor and respond to comments, messages, and inquiries.

Identify potential leads through social media and guide them toward booking.

Create and edit basic graphics, flyers, and social media posts using Canva.

Events & Administrative Support

Create and manage events on Eventbrite and Meetup.

Handle registrations, attendee communications, reminders, and post-event follow-up.

Maintain spreadsheets, contact databases, and tracking systems.

Prepare simple reports on leads, bookings, and follow-up activity.

Assist with general administrative and operational tasks as needed.

Qualifications

Required:

Proven experience working as a Virtual Assistant, Executive Assistant, or CRM/Administrative Specialist.

Strong GoHighLevel experience — must be comfortable working with pipelines, calendars, workflows, automations, and campaigns.

Excellent written and spoken English.

Confident and comfortable making phone calls and speaking with U.S.-based customers.

Experience with appointment setting and lead follow-up.

Proficiency with Canva, Google Sheets, and common online business tools.

Strong organizational skills and attention to detail.

Reliable availability during agreed U.S. Pacific Time working hours.

Ability to work independently, prioritize tasks, and follow through consistently.

Professional, friendly, and solution-oriented communication style.

Ability to handle confidential client and business information discreetly.

Bonus Qualifications:

Experience in the health, wellness, fitness, longevity, or medical industry.

Experience with Eventbrite and Meetup.

Experience managing social media accounts and responding to DMs.

Familiarity with lead nurturing, sales pipelines, and conversion tracking.

Experience improving CRM workflows and identifying opportunities for automation.

Who We're Looking For

You're someone who genuinely enjoys helping people, communicates warmly and professionally, and takes pride in keeping things organized.

You don't just wait for instructions — you anticipate what needs to be done, follow up without being reminded, and look for ways to make operations run more smoothly.

Most importantly, you're comfortable speaking with prospective clients, building rapport, and helping turn interest into booked appointments.

How to Apply

Please submit:

Your resume and a brief introduction.

A description of your experience with GoHighLevel, including the workflows and automations you've managed.

Your experience with lead follow-up, phone communication, and appointment setting.

Your availability in U.S. Pacific Time and your expected hourly rate.

A short voice or video introduction (1–2 minutes) so we can get a sense of your English communication skills.

We're looking for someone dependable, proactive, and interested in becoming a valuable long-term member of our team.