Real Estate Operations Manager

Real Estate Operations Manager:

We are a nationwide real estate investment company looking for an exceptional Real Estate Operations Manager with prior Transaction Coordinator experience.

Prior TC experience is REQUIRED. Experience with wholesaling, novations, or real estate investing is strongly preferred.

This role is for someone who is excellent at the mechanics of transactions but is also an exceptional problem solver.

We do NOT want someone whose job ends at sending paperwork, updating a CRM, and reminding people about deadlines.

We want someone who owns the transaction from signed contract through closing.

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What You'll Own:

• All seller communication after contract
• Title/escrow/attorney coordination
• Agent and MLS coordination
• Inspections, access, showings and lockboxes
• Payoffs, liens, title problems and missing documents
• Buyer/lender/closing issues
• Transaction deadlines and follow-up
• Sellers becoming nervous, confused, frustrated or wanting to back out
• Problems threatening the transaction
• Keeping every party moving toward closing
• Escalating to the owner only when his actual authority or judgment is required

The Most Important Part: Problem Solving

We are specifically looking for someone who solves problems instead of reporting problems.

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Musts:

• Previous Transaction Coordinator experience
• Experience managing real estate transactions from contract through closing
• Strong understanding of title/escrow/closing processes
• Exceptional problem-solving ability
• Excellent seller/customer communication
• High emotional intelligence
• Strong assertiveness and persistence
• Excellent organization and attention to detail
• Ability to handle difficult conversations without becoming flustered
• Ability to make decisions independently within your authority
• A habit of relentlessly following up until something is resolved

Wholesale, novation, acquisitions/dispositions, or investor transaction experience is a major advantage.

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The Personality

We're looking for an empathetic bulldog.

You can spend 20 minutes calming down an anxious seller and make them feel completely heard.

Five minutes later, you can call a title company for the third time that day because we're still waiting on something required to close.

You're kind without being passive.

You're assertive without being abrasive.

And when something goes wrong, your instinct is:

“I'll figure it out.”

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To Apply

Please answer:

1. How many real estate transactions have you personally coordinated from contract through closing?
2. What types of transactions have you handled? Include wholesale, novation, cash, retail/MLS, creative finance, etc.
3. Tell us about the hardest transaction problem you've personally solved. What happened, what did YOU do, and what was the outcome?
4. A seller calls and says, “I've changed my mind. I'm not selling anymore.” Walk us through exactly how you would handle the conversation and what you would do afterward.
5. Tell us about a transaction you personally saved that otherwise might not have closed.
Generic applications will not be considered.

We are hiring for transaction experience, judgment, persistence, empathy, and extreme ownership—not someone who simply processes paperwork.