Technical Support Specialist

Technical Support Specialist – Copier, Printer & IT Support (Talent Pool)

About Our Company

We are a U.S.-based copier, printer, and office equipment support company serving businesses across North America. We're a Xerox Diamond Provider — one of Xerox's highest-level service partners — and also support other major brands including Lexmark, Canon, HP, Ricoh, Kyocera, Konica Minolta, Brother, and others, plus remote computer and IT support for our customers.

About This Opportunity

We're building a talent pool of qualified Technical Support Specialists who may join our team as opportunities become available. This is not an immediate hiring commitment — we're identifying candidates now so we can reach out as needs arise.

The Role

Approximately 80–90% of the work is copier, printer, and MFP support — hardware and software troubleshooting, error codes, print-quality issues, firmware, drivers, network printing, scan-to -email /folder, and device configuration (plus plotters in rare cases).

The remaining 10–20% is general remote computer and IT support — Windows and Mac, computer hardware diagnostics/repairs/upgrades, software installs, and networking. This share may increase over time as we grow our customer base, so strong IT skills are welcome too.

You don't need to be an expert in everything. We want to understand your specific strengths and where you'd fit best.

Particularly Valuable

Experience in technical support for a copier/printer manufacturer or manufacturer-authorized organization (Xerox, Lexmark, Kyocera, Konica Minolta, Canon, Ricoh, HP, Brother, Toshiba, Sharp, or similar)
Experience supporting field/service technicians, handling escalations, and using service manuals or technical documentation
Versatility across hardware, software, and IT issues rather than a narrow specialty
Strong troubleshooting, communication, and customer-service skills
Ability to learn quickly and work independently

Why Join Our Talent Pool?

We keep your information on hand and may reach out as roles open up that match your skills. As part of our team, you'll also have the opportunity to earn manufacturer certifications to build your technical expertise. This posting does not guarantee immediate employment.

How to Apply

Please send your resume with a brief summary of: your technical support experience, the copier/printer brands and equipment you've worked with, any manufacturer or field-technician support experience, your computer/IT troubleshooting background, and your availability for remote work.

We're especially interested in what you're strongest at — even if it doesn't cover everything above.