January Benefits Support | Temporary Intake Specialist

Job Description
HPC is hiring temporary Intake Specialists to handle January benefit verifications so our permanent intake team can stay focused on new patients and daily inquiries.

Detail Information
Position: Temporary Intake Specialist, January Benefits Support
Role level: Level 1
Employment type: Temporary, fixed term
Assignment dates: Onboarding begins week of November 30; assignment ends approximately January 31

Schedule: Full time, Monday through Friday, business hours
Location: Remote
Reports to: Intake Lead and/or Admin Team
Pay: To be confirmed

About HPC
Healthcare Partners Consulting & Billing supports mental health and medical practices with billing, intake and revenue protection. Every January, patient insurance plans reset, and each active patient needs updated eligibility and benefits before their next session. Accurate verification protects our clients from denied claims and protects patients from surprise balances.
Position Summary

The Temporary Intake Specialist verifies insurance eligibility and benefits for existing patients across our client practices during January. You will work through payer portals and call insurance representatives when portal information is incomplete. You will document results in our systems and flag issues so they are resolved before the patient's appointment.

Key Responsibilities
Complete HPC training, shadowing and known-benefits tests between November 30 and December 11

Verify eligibility and benefits for assigned patients through payer portals and clearinghouse tools such as Availity

Call payer representatives when portal results are missing, unclear or conflicting, and record the call reference number

Confirm plan effective dates, deductibles, copays, coinsurance, out-of-pocket maximums and remaining visit limits

Identify prior authorization and referral requirements for behavioral health and outpatient services

Recognize terminated coverage, plan changes, new member IDs and coordination of benefits issues

Document every verification in the practice management system using HPC's required format

Escalate inactive coverage, missing information and payer discrepancies to the Intake Lead the same day

Meet daily productivity and accuracy targets

Protect patient information in line with HIPAA at all times

Required Qualifications
At least 1 year of experience in insurance verification, patient intake, medical billing or a healthcare front office

Working knowledge of deductibles, copays, coinsurance, out-of-pocket maximums and in-network versus out-of-network benefits

Experience with payer portals such as Availity, UHC Provider Portal, Aetna, Cigna or state Medicaid portals

Experience calling insurance companies to verify benefits

Clear, professional phone and written communication

Accurate typing and data entry

Reliable high-speed internet, a quiet workspace and a computer that meets HPC's remote setup requirements

Availability for the full assignment, including every training day

Preferred Qualifications
Behavioral health or mental health verification experience

Familiarity with CPT codes such as 90791, 90834, 90837 and 90847

Experience with practice management or EHR systems such as SimplePractice, TherapyNotes or Kareo

Prior experience working through a high-volume January reset

What Success Looks Like
By January 31, every assigned patient has a documented, accurate verification on file, and the permanent intake team has kept pace with new patient volume without falling behind.

Possible Extension
Strong performers may be considered for future seasonal work or open permanent roles.