MEDICAL OPERATIONS EXECUTIVE — SCHEDULING, ELIGIBILITY & CLINICAL COORDINATION

We are hiring a Medical Operations Executive to oversee scheduling, insurance eligibility, and coordination with our clinical team across multiple U.S. medical locations.
We need someone who can manage people, resolve daily operational problems, and ensure tasks are completed accurately and on time.

RESPONSIBILITIES

• Supervise scheduling and eligibility staff and coordinate with the clinical team.
• Monitor appointment availability, scheduling accuracy, cancellations, and patient follow-up.
• Ensure insurance eligibility and benefit verification are completed within established deadlines.
• Coordinate with authorization staff to identify issues that may delay visits or procedures.
• Track patient readiness, missing documentation, and clinical handoffs.
• Maintain staff coverage and follow up on incomplete assignments.
• Provide concise daily reports with completed work, open issues, responsible staff, and deadlines.
• Develop practical workflows and train staff to follow them consistently.

QUALIFICATIONS

• Experience managing operations for a U.S. medical practice.
• Working knowledge of scheduling, eligibility verification, and clinical coordination.
• Experience supervising remote teams.
• Strong organizational skills and professional written and spoken English.
• eClinicalWorks experience preferred.
• Experience supporting multiple locations or procedure-based practices is a plus.

WORK REQUIREMENTS
Remote position with availability during U.S. Eastern business hours, reliable internet, and a private workspace.

COMPENSATION
Salary: Based on experience

TO APPLY
Please submit your résumé and briefly answer the following:
1. What experience do you have managing operations for a U.S. medical practice?
2. What teams have you managed, and how many staff members were you responsible for?
3. What scheduling and/or insurance eligibility workflows have you overseen?
4. Which EMR/EHR or medical practice systems have you used?
5. How did you track staff assignments, task completion, and performance?
6. Give one example of an operational issue you identified and how you resolved it.