MEDICAL BILLER — ARBITRATION PAYMENT FOLLOW-UP

We are hiring two experienced medical billers to follow up on outstanding payments for our arbitration department.
This role focuses on payer follow-up and collection tracking for claims handled through the U.S. federal Independent Dispute Resolution (IDR) process. We need persistent, organized billers who document clearly and follow each account through resolution.

RESPONSIBILITIES

• Review assigned claims and arbitration outcomes to identify outstanding payments.
• Contact insurance companies by phone, portal, and written correspondence.
• Confirm payment status, amounts, payment references, and expected payment dates.
• Investigate missing, partial, or incorrectly applied payments.
• Coordinate with payment-posting staff to verify receipt and reconcile balances.
• Maintain accurate follow-up notes and schedule the next action for every open account.
• Escalate delayed or disputed payments with supporting documentation.
• Report collections, unresolved balances, and payer obstacles.

QUALIFICATIONS

• Experience in U.S. medical billing, accounts receivable, or insurance collections.
• Strong payer follow-up and telephone communication skills.
• Ability to interpret EOBs and ERAs and investigate payment discrepancies.
• Strong spreadsheet and documentation skills.
• Arbitration or No Surprises Act experience preferred.
• eClinicalWorks experience is a plus.

WORK REQUIREMENTS
Remote position based in the Philippines, with availability during U.S. Eastern business hours, reliable internet, and a private workspace.

COMPENSATION
Salary: Based on experience

TO APPLY
Please submit your résumé and briefly answer the following:

1. How many years of experience do you have in U.S. medical billing, accounts receivable, or insurance collections?
2. Which insurance payers have you worked with?
3. Describe your experience following up on unpaid, delayed, partial, or incorrectly applied payments.
4. Do you have experience with arbitration, the No Surprises Act, or the federal IDR process? If yes, please describe.
5. Which billing, EMR/EHR, or payer systems have you used?
6. Give one example of a difficult outstanding claim or payment issue you successfully followed through to resolution.