Sales Administrator & Customer Support

Sales Administrator & Customer Support
Remote: Philippines-based
Department: Sales / Customer Operations
Working with: Sales, NPD, Technical, Operations & Finance Teams

About the Company

Simple Company is the white-label and contract manufacturing arm of STYRKR, working with brands to develop and manufacture high-quality sports nutrition products.

We work with customers internationally, supporting projects from initial development and sampling through to production and delivery.

This is a long-term remote opportunity for someone who enjoys working with customers, managing detailed administration, and coordinating multiple projects across different teams.
About the Role

We are looking for a Sales Administrator & Customer Support person to support our growing white-label manufacturing business.

This is a highly organised, coordination-focused role. You will be responsible for helping customers move smoothly through the ordering and production process, while ensuring that our internal systems, documentation, and project information are accurate and up to date.

You will work closely with the Sales, NPD, Technical, Operations, and Finance teams to make sure customer orders and development projects progress on time.

This role is ideal for someone who is:

• Highly organised and detail-oriented
• Confident communicating with customers
• Comfortable managing multiple projects and deadlines
• Proactive about following up and chasing information
• Good at spotting missing information or potential issues
• Comfortable with repetitive administrative tasks and accurate data entry
• Able to work independently in a remote environment
• Interested in learning about manufacturing, product development, and international B2B sales

Key Responsibilities

Order & Project Processing

• Receive and review customer purchase orders
• Check pricing and quantities against approved quotations
• Confirm minimum order quantities and production quantities
• Raise sales, sample, and development orders in NetSuite
• Send order confirmations to customers
• Monitor payment requirements and coordinate with Finance
• Track customer orders from receipt through production to delivery
• Arrange delivery or collection of completed orders
• Provide customers with invoices, credit notes, and proof of delivery
• Ensure all order information is accurate and complete before processing

Customer & Project Administration

• Set up new customers and relevant information in NetSuite
• Create and maintain customer projects in ----------
• Maintain accurate customer contacts, commercial terms, and delivery information
• Keep records of approved quotations, product specifications, and artwork
• Track customer-supplied ingredients and packaging
• Record customer approvals, feedback, and requested changes
• Check whether specifications, formulations, or artwork have changed before repeat orders
• Keep customer and project records organised and up to date

Customer Support & Coordination

• Act as the first point of contact for routine customer order and project queries
• Provide proactive updates on product development, samples, production, and delivery
• Coordinate sample requests with NPD and Technical teams
• Track formulation, flavour, specification, and artwork approvals
• Monitor raw-material and packaging availability
• Coordinate packaging, printing, and artwork requirements
• Request customer forecasts and expected production requirements
• Follow up on outstanding information, approvals, and documents
• Identify missing information or approvals that could delay production
• Escalate delays, pricing issues, production concerns, and commercial risks to the relevant team
• Coordinate between Sales, NPD, Technical, Operations, and Finance
• Produce regular reports covering samples, development projects, quotations, open orders, and production status

Systems & Tools

You will work across a number of business systems and online tools, including:

• NetSuite – customer records, sales orders, samples, invoices and order tracking
• ---------- – project management and customer development tracking
• Google Workspace – email , documents, spreadsheets and reporting
• Other internal systems used for production, logistics and customer management
• Full training will be provided on our systems and processes.

The successful candidate will be expected to:

• Keep customer and order information accurate and up to date
• Respond to customer queries promptly and professionally
• Complete order administration accurately and on time
• Proactively follow up on outstanding information and approvals
• Keep projects and orders moving forward without unnecessary delays
• Identify and escalate issues before they become larger problems
• Maintain clear and organised records across all systems
• Communicate effectively with both customers and internal teams
• Clear KPIs, processes, and training will be provided.

Qualifications & Experience

• Previous experience in sales administration, customer service, order processing, sales support, virtual assistance, or administration
• Strong written and spoken English
• Excellent attention to detail
• Strong organisational and time-management skills
• Comfortable working with spreadsheets and online systems
• Confident communicating with customers by email and messaging platforms
• Able to manage multiple tasks and deadlines simultaneously
• Comfortable following processes and completing detailed administrative work
• Proactive approach to follow-ups and problem solving
• Able to work independently and reliably in a remote environment

Nice to Have – Not Required

• Experience working with international customers
• Experience supporting B2B customers or wholesale accounts
• Experience with NetSuite, ---------- , Shopify, or other ERP/CRM systems
• Experience in manufacturing, FMCG, food, supplements, nutrition, or e-commerce
• Experience coordinating product development or production projects
• Interest in sports, fitness, nutrition, or wellness