SEO Account Manager

About the role

BUILT is hiring an SEO Account Manager to look after a portfolio of customers and deliver their SEO month after month.

The strategy is already built. Our platform does the research, surfaces suggestions, and gives you a library of actions to choose from. Your job is to take all of that and turn it into a sensible plan for each customer each month, deliver it, see what it did, and adjust.

The other half of the job and honestly the more important half is talking to customers. Explaining what you're doing and why. Answering their questions properly. Making sure they understand the value of the work in plain English, without jargon or waffle. We can teach the SEO. We can't teach someone to be good with people.

What you'll be doing:

• Owning a portfolio of customer accounts and their monthly SEO delivery
• Planning each customer's month: picking the right actions from our list, adding your own where it makes sense, and using the research and suggestions the platform gives you
• Delivering that work to a good standard, on time, every month
• Reading the monthly reports and performance data for each account and working out what's moving the needle and what isn't
• Using what you learn to set the next month's actions, so each account keeps building towards its goals
• Talking directly to customers - updates, questions, the occasional difficult conversation and explaining the work and the thinking behind it clearly
• Educating customers on what SEO is doing for their business, in language they actually use

What we're looking for

Communication first. This is the part we won't compromise on:

• Excellent written and spoken English
• Able to explain technical work simply, to business owners who don't know or care about SEO jargon
• Comfortable on a call, confident answering questions on the spot, and honest when something hasn't worked
• Naturally proactive with customers rather than waiting to be chased

And on the SEO side

• Hands-on SEO experience, you've done the work, not just managed it
• Comfortable reading performance data and forming a view from it
• Organised enough to run several accounts at once without anything slipping
• Able to plan a month's work and think a step ahead rather than just clearing a task list
• Happy working inside a defined system and process, and using AI-assisted tools as part of your day

Nice to have:

• Agency or multi-client experience
• Experience working with trades or home services businesses
• Familiarity with the usual SEO reporting tools

What this role isn't

It isn't a strategy role, the strategy is set for you. It isn't a pure execution or publishing role either. It sits in between: you d ---------- what each customer needs this month within our framework, deliver it, and own the relationship.

This is a remote role, working UK hours.