Social Media Manager & Executive Assistant

About the Role

We are a fast-moving consumer brand looking for a highly organised, proactive, and creative Executive Assistant & Social Media Manager to support our leadership team across executive administration, social media execution, and customer service.

This is a broad, hands-on role for someone who can move comfortably between calendar and admin support, social content and community management, and day-to-day customer communication. The ideal candidate is highly dependable, communicates clearly, follows through without constant reminders, and is comfortable working across multiple priorities at once.

Work Structure & Requirements

Schedule: Part-time or full-time
Location: Remote
Timezone: Eastern Standard Timezone
Compensation: 8 USD per hour
Key Responsibilities

Executive & Administrative Support
Manage calendars, scheduling, meeting coordination, and follow-ups
Support inbox organisation, prioritisation, and routine communication
Track open items, deadlines, and commitments through to completion
Prepare meeting notes, action items, and follow-up summaries
Maintain organised digital files, trackers, documents, and recurring administrative systems
Conduct research and organise information for leadership review
Support ad hoc business administration and cross-functional coordination
Proactively follow up with internal and external stakeholders when action is required
Social Media & Content
Manage day-to-day content execution across Instagram, TikTok, Facebook , and other relevant channels
Build and maintain a consistent social content calendar
Schedule and publish posts, Reels, Stories, and other content
Write engaging, on-brand captions, hooks, and social copy
Repurpose existing photo, video, UGC, and creator content into platform-ready assets
Support basic short-form video editing and simple graphic creation using Canva, CapCut, or similar tools
Monitor trends and identify relevant content opportunities for the brand
Respond to comments and DMs and help maintain a strong, engaged community
Track content performance and highlight what is working, what is not, and where to adjust
Customer Service
Manage day-to-day customer service inquiries through Gorgias
Respond to customer questions across email , social, and other support channels in a timely and brand-aligned manner
Assist with order issues, product questions, returns, refunds, shipping concerns, and general customer support
Escalate complex or sensitive issues appropriately
Maintain accurate customer notes and ensure open tickets are followed through to resolution
Identify recurring customer issues and flag patterns to the wider team
Help improve response templates, macros, FAQs, and support workflows over time
Maintain a warm, helpful, and consistent customer experience across all touchpoints
Required Skills & Experience

Experience: 5+ years in Executive Assistance, Social Media Management, Customer Service, or a related role — including experience supporting a founder, executive, or leadership team
Social Media: Strong hands-on experience managing social media content and community engagement across Instagram, TikTok, and Facebook
Customer Service: Direct experience using Gorgias for customer service strongly preferred
Content Creation: Comfortable with Canva, CapCut, or similar tools for basic graphic and short-form video creation
Communication: Strong written English with the ability to adapt tone across executive communication, social media, and customer support
Technical Skills: Strong Google Workspace skills
Organisation: Highly organised with excellent attention to detail; strong follow-through across multiple priorities
Working Style: Proactive communicator who surfaces issues early and takes ownership through to completion
Industry Background: Experience with beauty, personal care, CPG, or e-commerce brands strongly preferred