Customer Support Specialist (Moving Company)

Role: Customer Support Specialist
Employment Type: Independent Contractor (23–30 hours/week, Fixed Schedule)
Schedule: 30–40 hours per week
Shifts Available: 8:00 AM – 2:00 PM or 2:00 PM – 8:00 PM Pacific Time (California, USA)

We’re looking for a Customer Support Specialist to join our team and serve as the first point of contact for our U.S.-based customers. In this role, you’ll provide empathetic, professional, and solution-oriented support while helping us build strong customer relationships. If you’re patient, detail-oriented, and thrive in problem-solving, this is a great opportunity to make a real impact while growing your career.

Responsibilities:

• Respond promptly to customer inquiries via phone, email , and chat.
• Provide accurate information about services, policies, and processes.
• Resolve customer concerns efficiently with professionalism and empathy.
• Escalate complex issues to supervisors or management when necessary.
• Accurately document all customer interactions and follow established procedures.
• Meet performance targets such as response time, resolution rate, and customer satisfaction.
• Maintain a calm, empathetic, and solution-focused demeanor in all situations.
• Demonstrate strong time management by handling multiple tasks efficiently.
• Communicate clearly and professionally, both verbally and in writing.
• Perform other duties as assigned or modified based on business needs.

Requirements:

• 1–2 years of experience in customer service, call center, or support roles preferred.
• Excellent English communication skills (written and verbal) with the ability to interact professionally with U.S. customers.
• Strong problem-solving, interpersonal, and active listening skills.
• Ability to remain patient, professional, and empathetic under pressure.
• Comfortable working independently and managing time effectively.
• Experience with support tools/ticketing systems (Ring Central, SmartMoving, Google Sheets, Google Docs, Zoom, Telegram or similar) is a plus.
• Reliable high-speed internet, professional home workspace, and suitable equipment (laptop/PC with headset).
• Must be willing to work in alignment with U.S. Pacific Standard Time (PST).

Application Requirements (MANDATORY)
To be considered for this role, applicants must submit both of the following:
1. Updated Resume
Your resume should clearly show your customer service background and any experience in the moving or logistics industry.

2. 60 Second Recorded Video Introduction
In your video, please briefly share:
Who you are
1. Your relevant customer service experience
2. Why you’re interested in the moving industry