Tenant Interview Specialist – Remote (U.S. Property Management Company)

We are looking for a professional, confident, and experienced English-speaking individual to conduct tenant interviews over Google Meet for a U.S.-based property management company.

This is a full-time, long-term remote position.

The ideal candidate must have excellent spoken English, strong interpersonal skills, and experience speaking professionally with American customers.

You will be conducting one-on-one video interviews with prospective tenants, asking predetermined questions, listening carefully to their responses, and documenting the information accurately.

We are looking for someone who can communicate naturally, confidently, and professionally—not someone who simply reads questions from a script.

Responsibilities

Conduct professional tenant interviews through Google Meet.

Follow the company's established interview questions and procedures.

Communicate clearly and confidently with prospective tenants.

Ask appropriate follow-up questions when necessary.

Listen carefully and accurately document interview responses.

Maintain a friendly, professional, and respectful attitude throughout every interview.

Keep interview information organized and confidential.

Follow company policies and applicable fair housing guidelines.

Provide interview summaries to management.

Requirements

Excellent spoken English is absolutely essential for this position.

Minimum 2 years of experience in customer-facing roles, preferably working with U.S. customers.

Experience in property management, leasing, tenant screening, structured interviewing, or U.S. call-center/BPO operations.

Strong conversational English with clear pronunciation and excellent listening comprehension.

Confident and comfortable conducting professional video meetings.

Ability to ask questions naturally and keep conversations flowing.

Professional communication and customer service skills.

Strong attention to detail and accurate note-taking.

Reliable high-speed internet, a computer, a webcam, and a quality microphone/headset.

Quiet, professional working environment.

Ability to work full-time during U.S. business hours.

Preferred Qualifications

Previous experience interviewing prospective tenants or rental applicants.

Experience working for a U.S. property management or real estate company.

Experience conducting customer interviews, qualification calls, or video consultations.

Familiarity with Google Meet and Google Workspace.

How to Apply

To be considered, please submit:

Your updated resume, including relevant work experience.

A short 60–90 second video introducing yourself in English. Tell us about your previous experience and why you would be a good fit for this position.

A brief description of any experience you have with tenant interviews, property management, leasing, or customer-facing calls.

Important: Shortlisted candidates will be required to complete a live mock tenant interview over Google Meet to demonstrate their English communication skills, professionalism, and interviewing ability.

We are looking for someone reliable, professional, and interested in a stable, long-term position.