Home Services Operations & Customer Support Coordinator — Cleaning, Lawn Care & Moving

Hyrly is hiring an Operations & Customer Support Coordinator to keep booked home-service jobs organized and completed properly. We coordinate cleaning, lawn care, moving, junk removal, pressure washing, assembly and other services. This is a hands-on operations role, not a general VA position.

PAY AND SCHEDULE

• USD $2.50–$3.00 per hour, based on relevant experience.
• Monday–Friday, 5–8 hours per day (25–40 hours per week), with the assigned shift agreed before starting.
• Be available during U.S. Eastern business hours and willing to work a full 8-hour shift when assigned. Our standard start is 9:30 a.m. Eastern.
• In the Philippines, 9:30 a.m. Eastern is 9:30 p.m. during U.S. daylight saving time and 10:30 p.m. during standard time. Shifts may end the next morning.
• Attend daily Zoom meetings at the start and end of your shift to review priorities, completed work and issues.

WHAT YOU WILL DO

• Receive confirmed bookings from our Lead Follow-Up VA and verify service scope, address, access, timing and client instructions.
• Match jobs with available workers; confirm assignments and maintain an accurate schedule without double-booking.
• Confirm worker arrival, progress and completion; collect completion details and follow up on service quality.
• Handle client and worker messages, delays, cancellations, rescheduling and complaints professionally.
• Source and screen backup workers; send hiring recommendations to management for approval.
• Use approved website pricing and company policies. Escalate custom pricing, refunds, discounts, safety concerns and serious complaints before making commitments.
• Update Google Sheets with each job's status, owner, next action and follow-up date/time. Prepare a clear end-of-day handoff.

WHAT WE NEED
Strong spoken and written English, calm customer service, careful scheduling, reliable internet, a quiet workspace and confidence using Google Sheets, Calendar and Zoom. Dispatch, home-services or operations experience is strongly preferred. You must be responsive throughout your agreed shift and able to coordinate several jobs without losing details.

HOW TO APPLY
Start your reply with “I agree — Operations”. Include:
1. Your relevant scheduling, dispatch or customer-support experience.
2. Any current employment or clients, your working hours for each, and how you will avoid overlap with this role.
3. Whether you can work 5 hours and a full 8-hour Eastern-time shift, and your earliest start date.
4. Your internet speed and backup plan for internet or power interruptions.
5. Your answer to this scenario: A cleaner says they will be 45 minutes late, and the client needs the job finished before guests arrive. What do you say to the client, what do you ask the worker, and when do you escalate?

Shortlisted applicants will receive the next screening and interview instructions through our hiring process.