Klarna Dispute & Chargeback Specialist – Wix E-Commerce | Multiple Client Stores

We are looking for an experienced Klarna Dispute & Chargeback Specialist to help manage disputes for multiple e-commerce stores operated by our coaching clients.

Most of our clients use Wix / Wix Payments and Klarna and sell physical products in European markets.

This is NOT a beginner Virtual Assistant position.

We are specifically looking for someone who has already handled real Klarna disputes, payment disputes, and e-commerce chargebacks and understands how to build strong, accurate evidence packages.

Your Responsibilities

Review new Klarna disputes and chargebacks daily

Identify the dispute reason and determine the correct response strategy

Gather relevant evidence from:

Wix orders

tracking information

proof of delivery

customer email s

refund records

order confirmation

store policies

product/order information

Write clear and professional dispute responses

Submit evidence before all deadlines

Follow up on open cases

Track every dispute in Google Sheets

Track:

dispute amount

reason

evidence submitted

status

outcome

win/loss rate

Identify patterns behind lost disputes

Improve our dispute templates and SOPs

Recommend ways to reduce future Klarna disputes

Work with our customer-support team when additional information is required

All evidence and representations must be truthful and based on the actual order and customer records. We do not fabricate or alter evidence.

REQUIRED EXPERIENCE

You should have real experience with:

Klarna disputes / Klarna chargebacks

E-commerce payment disputes

Chargeback evidence preparation

Customer dispute resolution

Shopify, Wix, Stripe, PayPal or similar e-commerce payment systems

Google Sheets / Excel

Working with deadlines

Experience with Wix Payments is a major advantage.

Experience with European customers and European payment methods is also a major advantage.

We Are NOT Looking For

We are NOT looking for someone who:

only has general customer-service experience

has only watched chargeback tutorials

has never personally submitted disputes

cannot explain previous dispute cases

cannot provide approximate dispute volumes and results