Operations & Dispatch Coordinator – Trade Services Support

Overview:
Our growing facility management and HVAC/R predictive maintenance team is looking for a proactive Client & Service Operations Coordinator. In this role, you will act as the central communication bridge between commercial clients and our field technician network, ensuring emergency service calls and scheduled maintenance flow seamlessly.

Who Fits This Role:
We are looking for a sharp communicator who thrives in a fast-moving, multi-channel environment (calls, email , SMS, ticket desk) and understands the unique pace of trade service operations.

Primary Responsibilities:

Dispatch & Fleet Coordination: Organize daily work orders, route emergency service calls, and schedule field technicians or trade contractors.

Multi-Channel Support: Promptly assist clients and trade partners through incoming phone calls, web chats, SMS, and ticket systems.

Workflow Management: Log client data, track work order statuses, issue service POs, and facilitate payment processing.

Issue Resolution: Act as first-line support for customer escalations, ensuring swift, effective problem-solving.

Non-Negotiable Qualification Screening Criteria:

Trade Industry Background: Direct professional experience supporting HVAC, plumbing, electrical, or commercial trade/facility services is required.

Monthly Schedule Rotation: Fully open to rotating schedules on a monthly basis across Day, Mid, Night, and Weekend shifts.

Remote Setup: Dedicated, silent work environment powered by a reliable internet connection rated at 100+ Mbps.

Preferred Experience & Skills:

Excellent conversational and written English proficiency.

Hands-on familiarity with ticketing and CRM platforms (experience with Zoho CRM, Zoho Desk, or Zoho Books is a major advantage).

Leadership/team lead background is a plus.

Strong digital literacy with the ability to handle multiple software applications simultaneously under pressure.

Application Process:

Set your email subject line to: TRADE

Attach an updated resume/CV with view permissions set to public/anyone with the link.

Include a short summary detailing your background in HVAC or home/commercial trade services.

Note: Submissions missing the subject line format or containing restricted/broken resume links are automatically filtered out.