Remote Home Health Scheduling Coordinator

Remote Home Health Scheduling Coordinator

We are a U.S.-based home care organization seeking an experienced Remote Home Health Scheduling Coordinator to support caregiver scheduling and client service operations.

This is a long-term independent contractor opportunity for someone who is highly organized, dependable and comfortable working in a fast-paced environment where schedules and priorities can change quickly.

Prior experience with home health, home care, healthcare staffing or high-volume employee scheduling is strongly preferred.

SCHEDULE & AVAILABILITY
This position primarily supports our team during U.S. Eastern Time (ET) daytime business hours, Monday-Friday.
The position also includes assigned on-call coverage outside normal business hours, which may include varying evening, overnight and weekend hours in U.S. Eastern Time.

On-call coverage may involve responding to caregiver callouts, cancellations, open shifts and other time-sensitive scheduling changes that require timely attention.

Between regular scheduling responsibilities and assigned on-call coverage, candidates should anticipate a total commitment averaging approximately 50-60 hours per week. The exact distribution of hours may vary from week to week based on scheduling needs and on-call activity.

Applicants should carefully consider the time difference between their location and U.S. Eastern Time before applying. Reliable availability during the required U.S. hours and assigned on-call periods is essential.

RESPONSIBILITIES

• Coordinate caregiver schedules based on client needs, caregiver qualifications, availability and continuity of care
• Match caregivers with clients while maintaining schedule consistency and minimizing overtime, cancellations and unnecessary changes
• Respond quickly to caregiver callouts, cancellations, open shifts and last-minute scheduling changes
• Communicate new assignments, schedule changes and important details to caregivers, clients and internal team members
• Maintain accurate caregiver availability, skills and scheduling information within company systems
• Document scheduling activity, calls, changes and follow-up
• Follow up consistently with caregivers regarding availability, assignments and scheduling needs
• Professionally address caregiver and client concerns and assist with resolving scheduling conflicts
• Remain calm and solution-focused when dealing with urgent staffing needs
• Monitor phone, email and electronic communications throughout assigned working hours and on-call periods
• Coordinate closely with operations, client care and workforce team members
• Assist with caregiver recruiting, interviewing and onboarding coordination when needed
• Participate in assigned on-call coverage
• Maintain strict confidentiality of client, caregiver and company information
• Perform other related administrative and scheduling support as needed

QUALIFICATIONS

• Previous scheduling, staffing or workforce coordination experience
• Home health, home care or healthcare scheduling experience strongly preferred
• Experience managing frequent schedule changes, callouts, open shifts and staffing needs
• Strong spoken and written English
• Excellent telephone and customer service skills
• Strong organization, follow-up and attention to detail
• Ability to multitask and manage competing priorities in a fast-paced environment
• Ability to remain calm and professional during urgent or stressful situations
• Strong problem-solving skills and sound judgment
• Comfortable communicating directly with U.S.-based clients, caregivers and management
• Experience with Microsoft Office and cloud-based business systems
• Ability to quickly learn scheduling, CRM and other company software
• Ability to appropriately handle confidential and sensitive information

EQUIPMENT & REMOTE WORK REQUIREMENTS
As an independent contractor, you must provide and maintain your own:

• Reliable computer suitable for daily business use
• Reliable high-speed internet connection
• Backup plan for internet or power interruptions
• Professional and quiet environment for telephone and Zoom communications
• Current operating system and security updates
• Active firewall and reputable antivirus/endpoint security protection
• Secure, password-protected computer that is not shared with unauthorized individuals

Please take the cost of maintaining your equipment, internet, backup connectivity and required computer security into consideration when determining your contractor bid.

CONTRACTOR COMPENSATION
This is an independent contractor opportunity, not a U.S. employee position.
Compensation will be structured as one agreed monthly contractor payment in U.S. dollars (USD).
The monthly contractor payment is intended to cover the complete scope of the engagement, including regular weekday scheduling responsibilities and assigned on-call coverage. There is not a separate hourly rate or separate on-call payment.
Candidates should base their proposed monthly contractor bid on an expected total commitment averaging approximately 50-60 hours per week, including regular responsibilities and assigned on-call coverage.
Please consider the complete scope of the position, schedule requirements, varying on-call hours, availability expectations and your own equipment, internet and security expenses when determining your proposed monthly contractor bid.
Payment is made monthly on Net 30 terms.

PAID TIME AWAY
The contractor arrangement includes 10 paid days off per year, along with paid holidays.
Because this position supports ongoing client and caregiver scheduling, planned time away must be coordinated in advance to ensure appropriate coverage.

TO APPLY
Please apply directly through OnlineJobs.ph and provide the following information with your application:

• Full name
• Current location and time zone
• Summary of your scheduling and staffing experience
• Whether you have previously scheduled caregivers, home health staff, healthcare workers or other shift-based employees
• Experience supporting U.S.-based companies, if applicable
• Confirmation that you can regularly work U.S. Eastern Time daytime hours
• Confirmation that you can participate in assigned evening, overnight, weekend and holiday on-call coverage
• Confirmation that you understand the expected total commitment is approximately 50-60 hours per week, including assigned on-call coverage
• Current computer, internet and backup power/internet setup
• Confirmation that you can meet the computer security requirements outlined above
• Your proposed monthly contractor bid in USD for the complete engagement, including assigned on-call coverage
• Your earliest availability to begin

Applicants must have a verified OnlineJobs.ph ID to be considered.

Please do not contact our employees, affiliated companies or company websites directly regarding your application. All applicant communication should remain through the OnlineJobs.ph hiring process unless you are contacted directly by our hiring team. Direct outreach outside of the application process may disqualify your application from further consideration.

Job Type: Full-Time Independent Contractor
Work Location: Remote
Primary Schedule: Monday-Friday, U.S. Eastern Time daytime hours
Additional Availability: Assigned on-call coverage including varying evenings, overnight hours and weekends
Expected Total Commitment: Approximately 50-60 hours per week, including assigned on-call coverage