Medical Billing Coordinator

About the Role

We are looking for a detail-oriented, organized, and highly communicative Cash Pay Billing & Patient Accounts Coordinator to join our team.

This role is primarily focused on cash-pay billing, patient accounts, payment plans, recurring payments, outstanding balances, and direct patient communication.

This is not primarily an insurance claims-processing position. We already have team members handling insurance-related billing. We need someone who can help ensure that the cash-pay side of our practice is handled accurately, consistently, and professionally.

The ideal candidate will have experience in medical billing, patient accounts, healthcare administration, accounting, or a related field. Accounting experience or a CPA background is a plus, particularly for someone comfortable working with accounts receivable, payment records, and financial reconciliation.

Key Responsibilities

•Manage and follow up on cash-pay patient billing.
•Communicate directly with patients regarding balances, payments, and payment arrangements.
•Set up and monitor patient payment plans
•Follow up on outstanding balances and unpaid accounts
•Process and monitor recurring patient payments
•Manage recurring monthly payments related to tissue storage (eggs, sperm, and embryos)
•Review patient cases to identify billing items that may have been missed (insurance and cash cases)
•Prepare a complete list of applicable billing codes and services for the existing medical biller for each treatment case
•Ensure all relevant services are identified and ready for billing
•Coordinate with the existing medical billing team when additional information is needed
•Maintain accurate patient billing and payment records
•Review accounts for accuracy and completeness
•Assist with accounts receivable tracking and follow-up
•Identify discrepancies or missing payment information and communicate them to the appropriate team member
•Handle patient financial information with professionalism, discretion, and confidentiality
•Ensure patients in treatment and returning patients are current before completion or initiation of care

What We Are Looking For

•Experience with cash-pay medical billing, patient accounts, or healthcare billing
•Experience handling patient payment plans and outstanding balances
•Accounting experience or CPA background is a plus
•Understanding of accounts receivable, payment tracking, and financial records
•Strong written and spoken English
•Comfortable communicating directly with patients about financial matters
•Strong attention to detail when reviewing patient cases and billing information
•Ability to identify missing or incomplete billing items
•Strong organizational and follow-up skills
•Professional, respectful, and empathetic communication style
•Ability to work independently and communicate effectively with the team
•Experience with medical billing or healthcare systems is preferred
•Comfortable working with spreadsheets, payment records, and financial information
•Ability to maintain confidentiality when handling patient and financial information

How to Apply

Please provide:
•A brief introduction about yourself
•Resume and portfolio
•Voice recording using Vocaroo (1-minute introduction)
•A brief description of your experience communicating directly with patients about balances or payments
•A brief description of your medical billing, patient accounts, accounting, or CPA experience, if applicable

Please start your application with the words “Medical Billing” to confirm that you have read the full job description.