credit repair team manager

Hoodrich Credit is a US credit repair company with 1,000+ active clients, a customer service VA and three disputers. We need a manager who runs the team day to day so the owner can focus on marketing.

What you'll do:

Run a daily audit: every client complaint answered within 2 hours, zero unanswered client email s and texts, every client card moved through our GoHighLevel pipeline on time, every round sent and marked in Credit Repair Cloud.
Work the daily churn report and escalations in Slack, and make sure the team does the same.
Manage 4 VAs against written KPIs and send the owner one report every Friday. You get a written SOP on day one.
Make sure every VA is doing their job correctly and answering on time and taking care of every complaint possible. Make sure the channels on Slack are organized.

Requirements:

Excellent written and spoken English. You write to US clients and the owner every day.
2+ years in credit repair operations, including CFPB/FTC disputes.
Hands-on daily experience with GoHighLevel (Conversations, Opportunities, Workflows) and Credit Repair Cloud. Slack and Gmail. You will be tested.
Managed at least 2 VAs before.
Stable internet with a backup, and power backup.