Operations Virtual Assistant — Car Rental & Customer Support

Standard Black Rentals (SBR) is hiring a reliable Operations Virtual Assistant to support our vehicle rental business. You will help customers move from inquiry and application through pickup, active rental, payment follow-up, extensions, maintenance, and return.

We need someone who communicates clearly, follows written procedures, keeps accurate records, and makes sure every open task has a next step. You will work closely with management and local staff using SBR’s official operating documents, which are updated as the business develops.

PAY AND SCHEDULE

• Pay: US $4.00 per hour.
• Part-time shift options: 8:00 AM–12:00 PM or 12:30 PM–5:15 PM, U.S. Central Time (America/Chicago).
• The assigned shift, workdays, and total weekly hours will be confirmed during hiring. Central Time follows daylight saving time; applicants should account for the corresponding Philippine hours.

RESPONSIBILITIES

• Respond to customer inquiries and follow up with applicants by phone, text, and email through company-approved systems.
• Collect and review application documents, including identity, driver information, insurance, and income evidence; request missing information and prepare complete files for management review.
• Update applicant and renter statuses in the CRM or rental system and maintain organized Google Drive records.
• Coordinate approved vehicle assignments, pickup appointments, signed agreements, payment confirmation, and local checkout documentation.
• Send payment reminders, record confirmed payments, maintain account notes, and escalate overdue accounts according to SBR procedures.
• Coordinate rental-extension requests, maintenance appointments, returns, and vehicle availability updates.
• Receive initial a ---------- or breakdown reports, document the facts, and promptly notify the appropriate manager.
• Prepare daily handoffs covering pending approvals, overdue accounts, upcoming pickups and returns, and unresolved tasks.
• Follow the latest SBR SOPs, protect customer information, and flag unclear or outdated instructions for management.

ROLE AUTHORITY
You will organize information and coordinate approved actions. Management handles final renter approval, policy exceptions, refunds, disputed charges, insurance decisions, termination, and vehicle recovery. Local staff perform physical vehicle inspections and handovers.

REQUIREMENTS

• Strong written and spoken English, including confidence speaking with U.S. customers.
• Experience in virtual assistance, customer service, administrative operations, or a similar role.
• Comfortable using Google Drive, Docs, Sheets, calendars, and CRM systems; able to learn rental-management tools.
• Strong attention to detail, reliable follow-through, and accurate basic calculations and recordkeeping.
• A dependable computer, stable internet connection, headset, and quiet workspace for customer calls.
• Ability to handle private customer information professionally and follow company access rules.

PREFERRED EXPERIENCE
Vehicle rental or fleet operations, customer payment follow-up, appointment coordination, document review, GoHighLevel, or similar CRM tools. Relevant experience is welcome, but clear communication, reliability, and willingness to learn are essential.

HOW TO APPLY
Apply through OnlineJobs.ph with the subject line “SBR Operations VA.” Include:
1. A short introduction and your relevant experience.
2. The customer-service, CRM, and Google Workspace tools you have used.
3. Your preferred shift, availability in both U.S. Central Time and Philippine time, and earliest start date.
4. Confirmation that the US $4.00/hour rate works for you.
5. Brief answers to these scenarios:

• An applicant has missing income documents but wants to pick up a vehicle today. What would you do?
• A renter says they paid, but the payment is not confirmed in the company account. What would you do?
• Several customer follow-ups and a maintenance appointment are due at the same time. How would you organize them?

Please do not include private customer records or confidential information from previous employers in your application.