General Virtual Assistant – Administrative & Customer Support

We are looking for a reliable, organized, proactive, and highly responsive General Virtual Assistant to support our daily business operations.
This position is ideal for someone who can manage multiple responsibilities, communicate professionally with clients and guests, stay organized, and complete tasks independently.
Responsibilities:
Respond to email s, WhatsApp messages, client inquiries, and customer service requests.
Manage calendars, appointments, reminders, and follow-ups.
Assist with Airbnb reservations, guest communication, check-ins, check-outs, and cleaning coordination.
Assist with real estate administrative tasks, rental inquiries, lead follow-up, and appointment scheduling.
Update Google Sheets, CRM systems, databases, and client records.
Organize documents and maintain accurate digital files.
Follow up with clients, leads, vendors, cleaners, and other team members.
Help post and update property listings when needed.
Complete online research and general administrative tasks.
Prepare daily or weekly reports on completed and pending tasks.
Follow company procedures and escalate important issues to management.
Requirements:
Excellent written and spoken English.
Spanish is a strong plus.
Previous Virtual Assistant, Administrative Assistant, Customer Service, Airbnb, or Real Estate experience preferred.
Strong organizational and time-management skills.
Excellent communication and customer service skills.
Comfortable using Gmail, Google Sheets, Google Drive, WhatsApp, calendars, and CRM systems.
Ability to learn new software quickly.
Reliable computer and high-speed internet.
Detail-oriented and able to multitask.
Able to work independently with minimal supervision.
Must be dependable, professional, and responsive.
We are looking for someone long-term who can grow with our company and gradually take responsibility for more areas of our daily operations.