Case Manager

We are looking for an experienced Case Manager to join our internal operations team.
This is a hands-on role for someone who is highly organized, detail-oriented, and experienced in managing cases, reviewing documentation, coordinating with attorneys, conducting preliminary research, and keeping multiple cases moving through established processes.

The ideal candidate is proactive, responsive, comfortable working independently, and able to take full ownership of assigned cases, deadlines, documentation, and follow-ups.

Key Responsibilities

Case Management

• Manage assigned cases from initial processing through completion
• Monitor case progress, outstanding requirements, deadlines, and next steps
• Ensure cases continue moving forward and no time-sensitive item is overlooked
• Follow up on missing, incomplete, or incorrect documentation
• Maintain accurate and organized case records
• Escalate issues outside established procedures to management

Document Review & Case Preparation

• Review documents for completeness, accuracy, and consistency
• Maintain confidential legal and case-related documents
• Organize case files and supporting documentation for attorney review
• Prepare case documentation and filing packages according to established procedures
• Track filing dates, receipt notices, case numbers, approvals, and other important milestones
• Ensure required documentation is collected and properly maintained

USCIS & Immigration Case Processing

• Review and assist with preparation of USCIS forms and supporting documentation
• Apply working knowledge of USCIS forms and filing requirements to assigned cases
• Cross-check information between forms and supporting documents
• Assist with preparation and coordination of immigration filings
• Monitor case status and important filing deadlines
• Maintain familiarity with established procedures for PERM, I-140, and related case stages

Attorney Coordination & Research

• Work directly with attorneys regarding case documentation, submissions, and case status
• Conduct preliminary legal and immigration-related research as needed for case preparation
• Research USCIS requirements, procedures, forms, and case-related information
• Prepare summaries or findings for management and attorney review
• Anticipate documentation or information that may be needed during case processing

Communication & Follow-Up

• Communicate professionally with clients/candidates regarding case requirements and updates
• Provide timely written case updates
• Follow up consistently on outstanding documents, information, and action items
• Coordinate with internal team members and attorneys to resolve case-related issues
• Follow approved communication templates and established procedures

Case Tracking & Systems

• Maintain accurate case information in Airtable and other internal systems
• Update case status and actions in real time
• Track payment status, deadlines, filings, and case milestones
• Maintain the case management masterlist and ensure information is current
• Participate in team case reviews and provide updates on assigned cases

What We're Looking For

• 2+ years of experience in case management, immigration case processing, legal administration, paralegal work, or a related field
• Hands-on experience with U.S. immigration cases
• Working knowledge and experience with USCIS forms and documentation
• Experience working directly with attorneys or legal professionals
• Experience reviewing and maintaining legal or confidential case documents
• Experience conducting preliminary legal or immigration-related research
• Strong understanding of document review and quality control
• Excellent written and verbal English communication
• Extremely organized with strong attention to detail
• Strong follow-up and deadline-management skills
• Able to manage multiple cases and priorities simultaneously
• Comfortable working independently and taking ownership of assigned cases
• Able to identify when an issue needs to be escalated
• Experience with Airtable or similar case-management systems is a plus
• Reliable internet connection and professional remote-work setup
• Willing to work a schedule that overlaps with U.S. business hours

Preferred Experience
Strong consideration will be given to candidates with experience in:

• U.S. immigration case management
• USCIS forms and filing processes
• PERM / Labor Certification
• I-140 petitions
• Consular Processing
• Adjustment of Status
• Legal document management
• Attorney coordination
• Immigration/legal research
• Case management databases or Airtable
• Deadline and workflow management

What Makes Someone Successful in This Role
We're looking for someone who:

• Takes full ownership of their assigned cases
• Doesn't wait to be reminded to follow up
• Notices missing information and inconsistencies
• Understands the importance of case deadlines
• Can communicate professionally with attorneys and clients
• Can research and find information independently
• Follows established processes carefully
• Knows when to handle an issue independently and when to escalate
• Keeps detailed and accurate records
• Can manage multiple cases without losing track of important details

This is not a basic administrative or data-entry position. The Case Manager will be responsible for actively managing case progress, reviewing documentation, coordinating with attorneys, conducting preliminary research, monitoring deadlines, and making sure every assigned case has a clear next step.

Compensation
$6–$8 USD/hour, depending on experience and qualifications.
Full-time, long-term position for the right candidate.

How to Apply
Send the following now and I'll send you an interview invite immediately!

• Updated resume
• Cover letter
• DISC Result: 123test DISC Personality Test
• Short introduction video

Please include "Case Manager" in the subject line of your application.